Subject: New Reply Received - 9400605482 - late C&C
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 10:29:06 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9400605482 - late C&C  Ticket comment <div dir="auto">Dear all,</div>
<div dir="auto">Goodevening! I would really appreciate if you check the sms for the pick-up of order number 9400642914 as, I haven’t received it yet. I want to pick up both my order at a same time.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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<div dir="auto">Thank You!</div>
<div dir="auto">Rudishma</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Nov 2022 at 10:45 PM rumani gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
<div dir="auto">Dear all,</div>
<div dir="auto">Goodevening! Hope you are well? I just like to share that, I am so confused. Here is an email saying to collect an order but, when i went to store there is no order. </div>
<div dir="auto">Kindly let me know, what shall I follow? This is the reason why being a customer we are irritated.  We want to support the online but, service is different. When we raise the issue, stores doesnt deal wit online orders.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Thank You,</div>
<div dir="auto">Rudishma Gurung</div>
<div dir="auto"><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, Nov 18, 2022 at 8:31 AM Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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										Pick it up in-store now
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													<a href="https://www.homeboxstores.com/ae/en/department/hbxlivingroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Living</a></span>
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													<a href="https://www.homeboxstores.com/ae/en/department/hbxkidsandyouth?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Kids</a></span>
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													<a href="https://www.homeboxstores.com/ae/en/department/hbxdecorandfurnishings?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Home Dècor</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0px;padding:0px;text-align:left;font-weight:bold;line-height:32px;color:rgb(32,32,32)">You haven't collected your order yet.</div>
                            <div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0px;padding:10px 0px 0px;line-height:22px;text-align:left;font-weight:normal;color:rgb(32,32,32)">Hi Rudishma Gurung, your order number <span style="font-family:Helvetica,Arial,sans-serif;color:rgb(0,185,229)"><a href="https://www.homeboxstores.com/ae/en/my-account/order/9400605482?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(0,185,229)" target="_blank" rel="noreferrer">9400605482</a></span> is still waiting for you at the following store. </div>
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                                                                                 <h4 style="margin:0px;font-weight:normal;font-size:16px;font-family:Helvetica,Arial,sans-serif">Pickup from:</h4>
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	                                                                                                    																															<span style="text-transform:capitalize;font-family:Helvetica,Arial,sans-serif">Home Box</span>,
																											 																																																										<span style="text-transform:capitalize;font-family:Helvetica,Arial,sans-serif">Liwa Centre</span>
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                                                                                                        <h6 style="margin:10px 0px 3px;font-size:12px;font-weight:normal;font-family:Helvetica,Arial,sans-serif;color:rgb(146,151,158)">Address :</h6>
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                                                                                                        																													Liwa Centre, 
																											 																		                                   	 																		                                   	 	 <a href="https://www.google.com/maps/search/Hamdan+Street,%0D%0A%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++%09+%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++%09+%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++%09+%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++++%09Abu+Dhabi,%0D%0A%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++++%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++++%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++++%09Abu+Dhabi,%0D%0A%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++++%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09++++++++++++++++++++++++++++++++++++++%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09%09+++++++++++++++++++++++++++++++++++++%09United+Arab+Emirates?entry=gmail&amp;source=g" style="font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">Hamdan Street,
																		                                   	 																		                                   	 																		                                   	 																		                                     	Abu Dhabi,
																		                                     																		                                     																		                                     	Abu Dhabi,
																		                                     																		                                      																		                                     	United Arab Emirates</a>
																		                                     																		                                     																											 																		                                     	<br>
																													Phone Number: +971 2 6328844
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	                                                                                                        <h6 style="margin:10px 0px 3px;font-size:12px;font-weight:normal;font-family:Helvetica,Arial,sans-serif;color:rgb(146,151,158)">Working hours :</h6>
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	                                                                                                        <div style="margin:0px;font-size:14px;font-family:Helvetica,Arial,sans-serif">Saturday - Thursday (10AM - 11PM) / Friday (2PM - 11PM)</div>
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                                                                                    <a href="https://www.google.com/maps/dir/Current+Location/Liwa%20Centre,%20Hamdan%20Street,%20Abu%20Dhabi,%20Hamdan%20Bin%20Mohammed%20St,%20Abu%20Dhabi,%20United%20Arab%20Emirates?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="font-size:12px;font-weight:bold;text-decoration:none;margin:20px 0px 0px;display:inline-block;font-family:Helvetica,Arial,sans-serif;color:rgb(0,185,229)" target="_blank" rel="noreferrer"><img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/ic-directions.png" style="vertical-align: middle; padding-right: 5px; font-family: Helvetica, Arial, sans-serif">Get Directions</a>
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																					<div style="margin:0px;font-size:14px;font-family:Helvetica,Arial,sans-serif;line-height:25px">
																																												                                     								  																		                                      													                                      Payment Method:  <br>
																						  	</div>
<div style="margin:0px;text-align:left;font-family:Helvetica,Arial,sans-serif;font-size:16px;line-height:25px;color:rgb(36,36,40)">
																																																															                                       <img src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-mastercard.png" alt="mastercard" style="width: 100%; max-width: 60px; margin: 10px 20px 0px 0px; vertical-align: sub; font-family: Helvetica, Arial, sans-serif"><br>
															                                    															                                    																																							                                    </div>
<div style="font-size:14px;margin:6px auto;font-family:Helvetica,Arial,sans-serif">
																                                    xxxx xxxx xxxx 3792 <br>
																									Rudishma Gurung
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														                                  													                                      													                                      								                                      					  								                                      					  													                                      																						  																						  																						  																						  																						  																						  																						                                                                                      <div style="font-family:Helvetica,Arial,sans-serif"></div>                                   
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                                             <table border="0" cellpadding="0" cellspacing="0" width="100%" style="font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
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                                                        <div style="line-height:22px;font-size:16px;margin:0px;font-family:Helvetica,Arial,sans-serif">Please collect it before DECEMBER 1st, 2022, as your order will be returned to our warehouse after that time. Don't forget to carry your identification and a copy of your order confirmation email or text message. </div>
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        <table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%;font-family:Helvetica,Arial,sans-serif">
            <tbody style="font-family:Helvetica,Arial,sans-serif">
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                <td align="center" style="font-family:Helvetica,Arial,sans-serif">
                   <table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:20px 0px 0px;font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
                            <td align="center" style="font-family:Helvetica,Arial,sans-serif">
                                 <img src="https://i1.lmsin.net/website_images/thankyou/gift.png" alt="" width="45" height="58" align="left" title="" style="font-family: Helvetica, Arial, sans-serif">
                            </td>
                            <td align="center" style="font-family:Helvetica,Arial,sans-serif">
                                <table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin:0px 0px 0px 20px;font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
                                        <td align="left" style="font-family:Helvetica,Arial,sans-serif"><div style="font-family:Lato;font-size:16px;font-weight:bold;margin:0px 0px 7px;color:rgb(36,36,40)">Get a special discount on your next in-store purchase! </div></td>
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                                        <td align="left" style="font-family:Helvetica,Arial,sans-serif"><div style="font-family:Lato;font-size:16px;font-weight:normal;margin:0px;color:rgb(145,145,147)">All you need to do is show your Click &amp; Collect order number to our store staff on the day you collect and shop away.  </div></td>
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		<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%;font-family:Helvetica,Arial,sans-serif">
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					<table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:0px;font-family:Helvetica,Arial,sans-serif">
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						<td align="center" style="padding:0px;font-family:Helvetica,Arial,sans-serif"><div style="margin:0px;padding:25px 0px 15px;font-family:Helvetica,Arial,sans-serif;font-size:16px;text-align:left;font-weight:bold;color:rgb(36,36,40)">Order Details</div></td>
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					<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:14px;font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
							<td width="28%" style="padding-left:15px;font-family:Helvetica,Arial,sans-serif" align="left"><div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Items</div></td>
							<td width="40%" style="padding-left:15px;font-family:Helvetica,Arial,sans-serif" align="left"><div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Description</div></td>
							<td width="30%" align="right" style="padding-right:10px;font-family:Helvetica,Arial,sans-serif"><div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Shipped Quantity</div></td>
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											     											    <a href="https://www.homeboxstores.com/ae/en/p/161852658?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="text-decoration:none;padding:5px;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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								   <td width="40%" style="padding:15px;font-family:Helvetica,Arial,sans-serif" align="left">
																				<span style="line-height:24px;font-size:14px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">
									       <strong style="font-family:Helvetica,Arial,sans-serif"> HOME BOX </strong>
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									    									      <strong style="font-family:Helvetica,Arial,sans-serif"> Dupioni Tufted Chair Pad - 40x40 cms </strong>
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									     										     											     											         <span style="line-height:22px;font-size:14px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">Color: Brown</span> 
											        	  
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											     											    <a href="https://www.homeboxstores.com/ae/en/p/164745741?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="text-decoration:none;padding:5px;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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																				<span style="line-height:24px;font-size:14px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">
									       <strong style="font-family:Helvetica,Arial,sans-serif"> HOME BOX </strong>
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									    									      <strong style="font-family:Helvetica,Arial,sans-serif"> Lock and Store Food Container - 200 ml </strong>
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									     										     											     											         <span style="line-height:22px;font-size:14px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">Color: Clear</span> 
											        	  
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<tr style="font-family:Helvetica,Arial,sans-serif">
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										<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
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											     											    <a href="https://www.homeboxstores.com/ae/en/p/164818922?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="text-decoration:none;padding:5px;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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								   <td width="40%" style="padding:15px;font-family:Helvetica,Arial,sans-serif" align="left">
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									    									      <strong style="font-family:Helvetica,Arial,sans-serif"> Derby 2-Piece Solid Microfibre Pillowcase Set - 45x70 cms </strong>
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									     										     											     											         <span style="line-height:22px;font-size:14px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">Color: Blue</span> 
											        	  
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											     											    <a href="https://www.homeboxstores.com/ae/en/p/163655685?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="text-decoration:none;padding:5px;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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									    									      <strong style="font-family:Helvetica,Arial,sans-serif"> Laurel Natural Life 10-Piece Amazon Breeze Tealight Candles Set - 10 gms </strong>
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									     										     											     											         <span style="line-height:22px;font-size:14px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">Color: Blue</span> 
											        	  
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											     											    <a href="https://www.homeboxstores.com/ae/en/p/164639869?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="text-decoration:none;padding:5px;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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									       <strong style="font-family:Helvetica,Arial,sans-serif"> HOME BOX </strong>
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									    									      <strong style="font-family:Helvetica,Arial,sans-serif"> Riva 5-Piece Bag Clip Set - 17.5x9x2.5 cms </strong>
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									     										     											     											         <span style="line-height:22px;font-size:14px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">Color: Multicolour</span> 
											        	  
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<strong style="font-family:Helvetica,Arial,sans-serif">Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong style="font-family:Helvetica,Arial,sans-serif">Call us on 800-HOMEBOX (800-4663269).</strong> <br>Saturday - Thursday, 9 AM - 6 PM.</div>
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											<a href="https://api.whatsapp.com/send?phone=971543059573&amp;text=&amp;source=&amp;data=&amp;app_absent=" style="border:0px;margin:0px;padding:0px;text-decoration:none;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
										
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											<div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif"> <strong style="font-family:Helvetica,Arial,sans-serif">WhatsApp us on 054-305-9573</strong><br>Saturday to Thursday, 9:00 AM to 9:00 PM.</div>
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