Subject: New Reply Received - 9594105353 - Delivery Charge
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 11:31:03 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9594105353 - Delivery Charge  Ticket comment <div dir="auto">ما المطلوب مني ارساله لكم الايميل غير واضح </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Nov 14, 2022, 05:20 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5220113</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Khadija,<br><br>
</div>
<div dir="ltr">Greetings of the day from the Homebox Team!<br><br>We sincerely apologize for the inconvenience caused, We are sorry to inform you that we can not process a refund for the delivery charge paid with order 9594105353 but we would be happy to offer you a voucher (AED 9) so you can use it with your next order with HomeBox to get free delivery for your Household order.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Kindly confirm with us so we can provide you with the voucher as soonest.</div>
<div dir="ltr"> <br>We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The HomeBox Support Team.</div>
</div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5220113