Subject: New Reply Received - 9691625500 Damaged sofa sponge
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 04:47:38 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9691625500 Damaged sofa sponge  Ticket comment <div dir="auto">
<div>Dear,<div dir="auto"><br></div>
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<div dir="auto">Kindly note that the same issue happen before after 6 month form sell date </div>
<div dir="auto">And I have videos with email for that you </div>
<div dir="auto">Now you can't close my complaint as usage damage </div>
<div dir="auto"><br></div>This second time for the same default before guarantee time.</div>
<div dir="auto">This is from  your  quality </div>
<div dir="auto"><br></div>
<div dir="auto">Please get the solution as soon as possible </div>
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<div dir="auto"><br></div>
<div dir="auto">Thanks,</div>
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<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 11 Nov 2022, 3:45 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shimaa,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank">www.homeboxstores.com</a>.<br> <br>Sorry for the delay and we apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that as per the team update, the damage in (Joyful 3-Seater Armless Fabric Sofa) from order 9691625500 is usage damage.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We are sorry to inform you that as per our policy, the limited warranty provided for furniture items does not cover any misuse or usage damage. Apologies to inform you that we can not assist you further with this issue.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5085672