Subject: Note Added - [#5090300] 29030204721020220502 - Deliver from workshop
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 16:25:31 +0000

Hi ,    Ahmed Faraz added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5090300    Subject:  29030204721020220502 - Deliver from workshop   Requester: Raji    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">I tried to call customer three times in all shift but customer not responding on mentioned contacts.</div>
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<div class="MsoNormal">I raise the notes if customer call back then we able to understand the exact issue from cx side and we will do the needful accordingly.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><span style="font-size:8.0pt">Ahmed Faraz</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt">Customer care Executive</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt">F   :  +971 4 5172380</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt"> E   :  <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt"> Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt">P.O.Box 282028, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt"> <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&amp;sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="color:blue">www.homeboxstores.com</span></a></span></div>
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<div>From: Murtaza Kutiyanawala &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, November 7, 2022 12:44 PM<br>
<b>To:</b> Abdul Rasheed &lt;[email-masked]&gt;; Ahmed Faraz &lt;[email-masked]&gt;<br>
<b>Cc:</b> Tanveer Haque &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;; Karthik Arivanandam &lt;[email-masked]&gt;; Somaskandan Karthikeyan &lt;[email-masked]&gt;;
 Tamal Guha &lt;[email-masked]&gt;; Homebox Sccma &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5090300] - 29030204721020220502 - Deliver from workshop</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Hi Hameed,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Thanks for highlighting this is, I will look into this and check where the gap is and will try to fix it.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a id="OWAAM77946A42EF6E40A795006690BDA273BA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;text-decoration:none'>@Ahmed
 Faraz</span></a> – please check as this is in your bucket.</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Murtaza Kutiyanawala</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Team Lead – Customer Care
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:blue'>www.homeboxstores.com</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b>From:</b> Abdul Rasheed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 7, 2022 12:28 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Tanveer Haque &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karthik Arivanandam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Somaskandan Karthikeyan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tamal Guha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox Sccma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5090300] - 29030204721020220502 - Deliver from workshop</div>
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<div class="MsoNormal"><span lang="en-AE">Dear Murtaza</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please check with Partners in CCC without checking customer history raising CRM and delay in closing CRM &amp; communication gap for the resolution to customers.</span></div>
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<span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>crm#4192872, customer refused the pullout for repair. please speak to the customer &amp; raise a new CRM for further action</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>.</span>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>mr prakash a .</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0505543317</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Enquiry</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Fresh Delivery</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Others</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Closed</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ahmed Faraz</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>UAE</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4202514 - We informed to customer about the pull out for repair but cx refused. once cx callback informed to cx same only. can't provide the replacement.</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>-</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>-</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>-</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>212196</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>29-Sep-2022</span></div>
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</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="border:inset 1.0pt;border-top:none;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4278888</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>10/21/2022 1:44:32 PM</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>29030204721020220502</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>mr prakash a .</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0505543317</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Return DO</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Return DO</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Closed</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Alhamzi Mohammed</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>UAE</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>With Ref. to CRM: 4218119 cx confirmed for pull out but asked to be repaired well otherwise he requests for replacement.</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Auto Closure - Approver Rejection</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Senior WH Manager</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Rework / Repair</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Rejected</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>will update new CRM due to Workshop Team is Refused for Repair</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>21-Oct-2022</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>2767</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>21-Oct-2022</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="border:inset 1.0pt;border-top:none;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4313973</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>11/2/2022 9:28:55 PM</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>29030204721020220502</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>mr prakash a .</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0505543317</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Damages After Delivery</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Refixing</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Closed</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Aws Adra</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>UAE</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM 4278888, pullout done on 22/09 and cx has not been contacted to deliver the sofas until now. Kindly deliver the items soon.</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM 4314286</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Delivery Dept</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Pending Delivery</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Approved</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Check the rectification status &amp; process the delivery from workshop</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>03-Nov-2022</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>222477</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>03-Nov-2022</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>1479536</span></div>
<div></div>
<div></div>
</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="border:inset 1.0pt;border-top:none;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4314286</span></div>
<div></div>
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<span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>Ref CRM 4313973 / 4198708, pullout done on 22/09 and cx has not been contacted to deliver the sofas until now. We didn't do
 the pullout due to Cx not agree fo that, Pls check with Cx &amp; confirm. Kindly deliver the items soon.</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'></span>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Abdul Hameed.R</div>
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<div class="MsoNormal">Landline -04821 5931</div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, 7 November 2022 9:14 AM<br>
<b>To:</b> Karthik Arivanandam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tanveer Haque &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5090300] - 29030204721020220502 - Deliver from workshop</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi WWD WH Team,<br>
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Issue: Deliver from the workshop.<br>
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Order Number: 29030204721020220502<br>
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Issue Description: Ref CRM 4313973/4314286, pullout done on 22/09 and cx has not been contacted to deliver the sofas until now. Kindly confirm if the item is repaired and ready for delivery so we can take further action.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">ahmed</span></div>
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</span><span lang="en-AE" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5090300:1125156</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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