Subject: RE: [#5054711] - 9591615254 - POD
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, Muzahir Abbas <[email-masked]>, OLM DXB <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ashish Karini <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sanaa.Hammad <[email-masked]>, "[email-masked]" <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Sameer Sadiq <[email-masked]>, Home Box <[email-masked]>, Sameer Hasan <[email-masked]>, Ashish Karini <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Thu, 3 Nov 2022 07:05:17 +0000

Hi Syed,

Effective now, nobody is going to send any email to this customer, I have spoken to the courier person and the customer just now and I have another call with her in the afternoon so I speak to her on a conference call, till that time I don't want anyone communicating with this customer without my knowledge.

@Muzahir Abbas<mailto:[email-masked]> - I will update you with the synopsis of the call once I speak to the customer and courier person in the afternoon.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Muzahir Abbas <[email-masked]>
Sent: Thursday, November 3, 2022 6:35 AM
To: Home Box <[email-masked]>; Anslem Misquitta <[email-masked]>; OLM DXB <[email-masked]>; Sameer Hasan <[email-masked]>
Cc: Ashish Karini <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sanaa.Hammad <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Sameer Sadiq <[email-masked]>
Subject: RE: [#5054711] - 9591615254 - POD

Dear Team ,

In your email , the customer accepted that the POD is for his home . I already highlighted the red colour of your statement below . In the home box several emails due to a change in statements , we can't solve this issue . I am sharing a courier number . You may talk with the customer and courier in conference call .

Courier Name /   Nauman _ 0549966598

From: Home Box<mailto:[email-masked]>
Sent: 03 November 2022 03:13
To: Muzahir Abbas<mailto:[email-masked]>; Anslem Misquitta<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>; Sameer Hasan<mailto:[email-masked]>
Cc: Ashish Karini<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; Sanaa.Hammad<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala<mailto:[email-masked]>; Ahmed Zoher<mailto:[email-masked]>; Sabry Yousef<mailto:[email-masked]>
Subject: Fwd: [#5054711] - 9591615254 - POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Muzahir,

Thank you for your reply,
Kindly note that the POD attached to the WhatsApp chat "screenshot" is different and not the same door or corridor in the original POD shared by the courier.
It look similar but there is no plant on Cx door.(Both pictures should be taken on the same date).

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzk3ODQyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.64b96j2ck6OEEKcqRvKPKNUN8x6sYAnfZscoKxFJaaU][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzk3ODQ0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fn07L1bsqg4Mpor7K64uVkshvSJeQvpYMdmpyChjcdc]

Kindly check with the courier again,

Thank you for your help!

Regards,
Aws.

On Wed, 2 Nov at 8:59 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Anslem ,

On the attached POD , the homeobox team confirmed about customer location and as per courier also the POD is for the same location . Kindly check with the customer regarding the new picture address and let us know .

Hi Team,

Delivered not received

Order Date: Oct 23, 2022
Order ID: 9591615254
Delivery Date: 10/26/22
Tracking ID: FP102422001126

Issue description: The customer is complaining that he did not receive the order, however, we have shared the attached POD, and the customer confirmed that this is his location but has not received the order. Kindly note the customer's address and mob number;

Mob Number: +971507958696
Address: Mudon villas al Naseem gate3 street f2 villa 95, UmmSquim. Dubai
Kindly update us on this delivery.

Thanks & Regards
Aws.

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 2, 2022 7:53:26 PM
To: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Karini <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#5054711] - 9591615254 - POD

Hi Muzahir,

Do we have any update from the courier person as customer has shared his House entrance which does not match the POD however the below tiles are same in both the picture so maybe it is in the same building/locality/society.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzY0ODIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uuGRaUWRVQoZOuTqdnXKEmQK97nYC1E2jaAoLeL1ngc]

[A close up of a sign    Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 1, 2022 5:09 AM
To: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Sridhar Katta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5054711] - 9591615254 - POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi team,

Cx. complained as the POD not his address and have shared with us his house photo. PFAF

Please check and do the needful.

Thanks
Alhamzi
On Sun, 30 Oct at 7:47 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team ,

The customer accepted that this is his location and POD is also very clear . The courier tried to contact him but failed . Kindly confirm the customer about his availability . Courier will check CCTV footage with the customer as he is very much sure no outsider can reach there due to strict security .

 [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzY0ODIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uuGRaUWRVQoZOuTqdnXKEmQK97nYC1E2jaAoLeL1ngc]

From: Home Box<mailto:[email-masked]>
Sent: 30 October 2022 03:01
To: Muzahir Abbas<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>
Cc: HomeBox Customercare UAE<mailto:[email-masked]>; Sameer Hasan<mailto:[email-masked]>
Subject: Fwd: [#5054711] - 9591615254 - POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Escalation 3

Hi Team,

Delivered not received

Order Date: Oct 23, 2022
Order ID: 9591615254
Delivery Date: 10/26/22
Tracking ID: FP102422001126

Issue description: The customer is complaining that he did not receive the order, however, we have shared the attached POD, and the customer confirmed that this is his location but has not received the order. Kindly note the customer's address and mob number;

Mob Number: +971507958696
Address: Mudon villas al Naseem gate3 street f2 villa 95, UmmSquim. Dubai
Kindly update us on this delivery.

Thanks & Regards
Aws.

5054711:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5054711:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5054711:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com