Subject: Ticket Assigned - 9592295695 - Mattress Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 18:13:44 +0000

Hi Aws Adra,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9592295695 - Mattress Return Hafsa                     Good Evening           09:02 PM, 02nd Nov                   HB AE Whatsapp                    Hello, welcome to HomeBox!?   مرحبًا بك في هوم بوكس            09:02 PM, 02nd Nov                   HB AE Whatsapp                   ":لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي 6 - لمعرفة مواقع المتاجر   الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك"           09:02 PM, 02nd Nov                     Hafsa                     How are you?           09:02 PM, 02nd Nov                   HB AE Whatsapp                   ":لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي 6 - لمعرفة مواقع المتاجر   الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك"           09:02 PM, 02nd Nov                     Hafsa                     4           09:02 PM, 02nd Nov                   HB AE Whatsapp                   "يمكن العثور على سياسة الاسترجاع الخاصة بنا على https://www.homeboxstores.com/sa/ar/support/solutions/folders/44001185964#  يرجى قراءة سياسة الإرجاع عبر موقعنا"           09:02 PM, 02nd Nov                   HB AE Whatsapp                   "إذا كان طلبك ضمن سياسة الاسترجاع ، او إذا قمت بالشراء عبر الإنترنت ، فإن أسرع طريقة للأسترجاع هي عبر الإنترنت على موقعنا.   انتقل إلى خيار تاريخ الطلبات في حسابي ، وحدد المنتجات التي تريد إرجاعها وقدم طلب إرجاع.   يمكنك قراءة المزيد حول كيفية الإرجاع على: https://www.homeboxstores.com/sa/ar/return"           09:02 PM, 02nd Nov                   HB AE Whatsapp                   إذا قمت بعملية الشراء من احدى متاجرنا ، وكانت عملية الشراء مشمولة بسياسة الإسترجاع الخاصة بنا ، فيرجى الرد بالرقم 1 ، للربط بوكيل خدمة العملاء.           09:02 PM, 02nd Nov                     Hafsa                     1           09:10 PM, 02nd Nov                   HB AE Whatsapp                   يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً           09:10 PM, 02nd Nov                     Hafsa                     I would like to exchange the mattress to 90x190           09:12 PM, 02nd Nov                   Aws                   Hi Hafsa . Thank you for choosing HomeBox. My name is Aws.           09:55 PM, 02nd Nov                   Aws                   Please allow me a moment and I will check on this for you.           09:55 PM, 02nd Nov                   Aws                   I can see that order has been delivered today           09:56 PM, 02nd Nov                   Aws                   Kindly confirm if the mattress has been delivered to you           09:56 PM, 02nd Nov                     Hafsa                     Yes has been delivered but the size is big not fitting the bed ao we need to exchange it to 90X190 as per the bed size           09:57 PM, 02nd Nov                   Aws                   We apologize to you for this but we do not have an exchange policy           09:59 PM, 02nd Nov                   Aws                   Kindly confirm if mattress is still in the original pack or not           09:59 PM, 02nd Nov                     Hafsa                     Yes still           10:01 PM, 02nd Nov                     Hafsa                     Its delived before 2 hour           10:02 PM, 02nd Nov                   Aws                   Kindly share a pictures showing the full mattress with us please           10:02 PM, 02nd Nov                     Hafsa                     So i want to returned it           10:02 PM, 02nd Nov                     Hafsa                     So i can by new one           10:02 PM, 02nd Nov                   Aws                   Kindly note that furniture including mattress are non-returnable items  But we will forward the request to the concerned team and we will get back to you with updates on [email-masked]           10:03 PM, 02nd Nov                     Hafsa                     I don't believe even you cannot t           10:04 PM, 02nd Nov                     Hafsa                     Belive you clients your thinking im lying to you guys           10:05 PM, 02nd Nov                     Hafsa                              10:05 PM, 02nd Nov                   Aws                   We apologize to you for this but we can not raise the request without forwarding the pics to the concerned team           10:06 PM, 02nd Nov                   Aws                   Please allow me a moment and I will check on this for you.           10:06 PM, 02nd Nov                     Hafsa                     Ok           10:07 PM, 02nd Nov                     Hafsa                     If you cannot exchange           10:07 PM, 02nd Nov                     Hafsa                     Let me know so i can order new mattress untill you raised and take an action in concerd dept maybe will take time           10:08 PM, 02nd Nov                   Aws                   Thank you for waiting, Hafsa             10:09 PM, 02nd Nov                   Aws                   Kindly note your request number 4314021           10:09 PM, 02nd Nov                   Aws                   We will get back to you with updates soon           10:09 PM, 02nd Nov                   Aws                   We appreciate your patience           10:10 PM, 02nd Nov                   Aws                   Is there anything else I can assist you with today?           10:11 PM, 02nd Nov                     Hafsa                     No thanks           10:13 PM, 02nd Nov                   Aws                   Please feel free to come back and chat with us if you have any queries in the future. My name is Aws and have a wonderful day!           10:13 PM, 02nd Nov                     Hafsa                     Thank you for your help           10:13 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5090499