Subject: Note Added - [#5028738] 9590516530 - Late C&C
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 11:20:24 +0000

Hi ,    homebox rakma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5028738    Subject:  9590516530 - Late C&C   Requester: Pinky. Oza    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Mentioned order was already processed from our end and customer were informed of the same.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sharon</div>
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<div>From: Anslem Misquitta &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, October 31, 2022 11:28 AM<br>
<b>To:</b> homebox rakma &lt;[email-masked]&gt;; Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;; Devesh Lookhar &lt;[email-masked]&gt;; homebox rakacc &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;;
 syed.ataullah &lt;[email-masked]&gt;; malek.hosan &lt;[email-masked]&gt;; amir.aziz &lt;[email-masked]&gt;; homebox raksm &lt;[email-masked]&gt;; Raja Ramachandran &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5028738] - 9590516530 - Late C&amp;C</div>
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<div class="MsoNormal">Hi Sharon,</div>
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<div class="MsoNormal">Good Morning !!!</div>
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<div class="MsoNormal">The item you received was in damaged condition and that was the last piece (that was mentioned by Jasim in his email) so what will customer collect ? and why was this customer not informed about this in advance rather him coming to the
 store and then we are telling him that his item is in damaged condition this will impact on customer service.</div>
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<div class="MsoNormal">Customer ordered on 16<sup>th</sup> of October so it is already more than 14 days, as per SOP please call this customer and do an NDR so refund can be processed.</div>
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<div class="MsoNormal"><img width="174" height="288" style="width:1.8125in;height:3.0in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgxMDIxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QRVSzWGuH2rJnq1M4YG5VXAxF648fn3eVTfuiZ9nObU" data-id="2044003810216"></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

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<b>From:</b> homebox rakma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, October 29, 2022 2:13 PM<br>
<b>To:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Devesh Lookhar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; syed.ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 malek.hosan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; amir.aziz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox rakacc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 homebox raksm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5028738] - 9590516530 - Late C&amp;C</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Customer still didn’t collect the order, once the cx will collect only that time we can proceed for refund.</div>
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<div class="MsoNormal">Or else kindly inform the customer to cancel the refund.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sharon</div>
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<b>From:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, October 29, 2022 1:48 PM<br>
<b>To:</b> Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Devesh Lookhar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; syed.ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 malek.hosan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; amir.aziz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox rakma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 homebox rakacc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox raksm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5028738] - 9590516530 - Late C&amp;C</div>
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<div class="MsoNormal">Hi Devesh/Jasim,</div>
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<div class="MsoNormal">Need you assistance to close this.</div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

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<b>From:</b> Anslem Misquitta <br>
<b>Sent:</b> Friday, October 28, 2022 11:47 AM<br>
<b>To:</b> homebox rakma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox rakacc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox raksm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Devesh Lookhar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Malek &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#5028738] - 9590516530 - Late C&amp;C</div>
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<div class="MsoNormal">Kind Reminder – please let us know the next course of action as customer is following up.</div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

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<b>From:</b> Anslem Misquitta <br>
<b>Sent:</b> Thursday, October 27, 2022 8:07 PM<br>
<b>To:</b> homebox rakma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox rakacc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox raksm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Devesh Lookhar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Malek &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#5028738] - 9590516530 - Late C&amp;C</div>
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<div class="MsoNormal">Hi Store Team/Jasim,</div>
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<div class="MsoNormal">As mentioned in the attached email this was the last piece so can we not do an NDR from your end and call the customer from your end and inform this to customer so refund money can go back to customer as soon as possible, as this order
 was especially for Diwali which he has mentioned in his email.</div>
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<div class="MsoNormal"><b>Below is the customer’s email</b></div>
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<span style="mso-ignore:vglayout;margin-left:2px;margin-top:3px;width:255px;height:131px"><img width="255" height="131" style="width:2.6562in;height:1.3645in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgxMDIyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AoTg1NB9Ah3BIZ_tHfGUCUbRVyql9TkjmF51BpeFVOM" data-id="2044003810224" alt="A close up of a sign

Description automatically generated"></span><span style="font-size:8.0pt;line-height:105%"></span>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">www.homeboxstores.com</span></a><span style="font-size:8.0pt;line-height:105%"></span>
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<b>From:</b> homebox rakma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 25, 2022 12:02 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Devesh Lookhar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox raksm
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox rakacc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5028738] - 9590516530 - Late C&amp;C<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Jasim,</div>
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<div class="MsoNormal">Mentioned order received yesterday in our store but in damage condition.</div>
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<div class="MsoNormal">Refer attached photo.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sharon</div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 24, 2022 3:22 AM<br>
<b>To:</b> Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Devesh Lookhar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox raksm
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox rakma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5028738] - 9590516530 - Late C&amp;C</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi team, <br>
 <br>
Click &amp; Collect Order Delay<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>As per the store update, they did not receive the order yet, kindly check and do the needful as cx chasing us</span></strong><b><br>
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Order Number: 9590516530<br>
Tracking: 959051653099990001<br>
Order Date:  Oct 16, 2022<br>
Store Code: 29054<br>
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Cx Placed the order on (Oct 16, 2022) and the order is still not ready at the store. Kindly check and assist. <br>
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Thanks &amp; Regards, <br>
Cs Team.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 21 Oct at 5:33 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5028738" rel="noreferrer">#5028738</a> raised by Pinky. Oza (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team, <br>
 <br>
Click &amp; Collect Order Delay<br>
<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>As per store update they did not receive the order yet, kindly check and do the needful as cx chasing us</span></strong><b><br>
</b> <br>
Order Number: 9590516530<br>
Tracking: 959051653099990001<br>
Order Date:  Oct 16, 2022<br>
Store Code: 29054<br>
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Cx Placed the order on (Oct 16, 2022) and the order is still not ready at the store. Kindly check and assist. <br>
 <br>
Thanks &amp; Regards, <br>
Mohiuddin</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 21 Oct at 10:47 AM
<span class="separator">, Pinky. Oza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Good morning,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>                       Please, I request you work it on my order as soon as possible . As you know diwali is start in couple of days so, I need. Thank you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>                                          Regards </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>                                           Jigisha oza.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 21 Oct 2022, 00:44 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Oza,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for ​reaching out to us,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused,<br>
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Click-and-collect orders are usually delivered to the stores and are ready to pick up within 2 - 3 working days. <br>
We see that your order has been delayed, and we are really sorry for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We know that you are waiting for your shopping to arrive soon, and we assure you that our team is working hard to get it to you as soon as possible.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.<br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
The Support Team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5028738:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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