Subject: New Reply Received - 9590412376 - Damaged HH
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 09:14:57 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9590412376 - Damaged HH  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId0d23055a-3378-456b-b737-a4b3fde313f3" class="inline-image-global inlined-image-cid-0d23055a-3378-456b-b737-a4b3fde313f3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMzMTcxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9uzrPpxpOWs4eCNmT0l0uDSQ5iciVSORui7sr4QY48o" data-id="2044003331711" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId005946c0-4c96-45e3-8301-e3a00bc609cf" class="inline-image-global inlined-image-cid-005946c0-4c96-45e3-8301-e3a00bc609cf" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMzMTcxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DKPyrbBkmPJycEYI8Jij6oiasYIh15RFjjXFAiaJdEE" data-id="2044003331714" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId15a36c88-4547-4f97-b200-e945b362468f" class="inline-image-global inlined-image-cid-15a36c88-4547-4f97-b200-e945b362468f" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMzMTcxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IxMpYIHvG_bJ3X6wudxqR-mvskYShRtAVt_rrppzItw" data-id="2044003331715" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdcaaa9691-a954-4327-9bb1-567a77d82e8d" class="inline-image-global inlined-image-cid-caaa9691-a954-4327-9bb1-567a77d82e8d" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMzMTcxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5V4iK9X4hPTwQX3b9uAvXglHRyw3Dq3Ln_ihFMg6Qc0" data-id="2044003331716" style="width:100%;max-width:800px"><br>
</div>
<br><div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdb2128734-b406-48d3-93aa-540834d176ef" class="inline-image-global inlined-image-cid-b2128734-b406-48d3-93aa-540834d176ef" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMzMTcxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PsRhx_PSaMFq2mDCdMhT2CQXwrpCabsY-DoXdBlcB74" data-id="2044003331717" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId3b599cda-5dfc-4872-9974-12701aa02008" class="inline-image-global inlined-image-cid-3b599cda-5dfc-4872-9974-12701aa02008" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMzMTcxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.D6h18nryNeC7yyonYQuIYDuv8XN_FutwsszmXr7X1pQ" data-id="2044003331718" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId78a56499-bcb3-47c7-aa5e-b33b2be16598" class="inline-image-global inlined-image-cid-78a56499-bcb3-47c7-aa5e-b33b2be16598" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMzMTcxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nKsTPDU8G0QUDDRWgI0O4tGG7iPKVO3OjeId9U09GXk" data-id="2044003331719" style="width:100%;max-width:800px"><br>
</div>
<br><br><br><br>Hi homeboxstore,<div>Sincerely regret the delay in reply.</div>
<div>I've attached the images showing the damage and the name and info of the item after the same. </div>
<div>Kindly issue a replacement for both the items <br> <br><br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 22 Oct 2022 at 10:51 pm, Home Box</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3478984020"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5034472</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Menaka,<br><br>
</div>
<div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you please confirm the damaged item's name and share with us an image of the item showing the damaged item so that we can investigate further and assist you accordingly with this.<br><br>
</div>
<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
</div>
</div></div>
<div><br></div>
<br>

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5034472