Subject: New Reply Received - 9591014779 - Cancellation
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 07:05:49 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9591014779 - Cancellation  Ticket comment <div dir="ltr">Dear Support Team.<div><br></div>
<div>Last evening I checked your website, the item was still available for sale online. </div>
<div><br></div>
<div>I will now report this matter to the DED for false advertising and for accepting customer payment on an item that was not quality assured prior to sale. </div>
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<div>Sincerely,</div>
<div><br></div>
<div>Mrs Cheryl Thornton</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 26, 2022 at 5:08 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Cheryl,</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologize for the inconvenience,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We see that you’ve been expecting a delivery for your order. Unfortunately, the order has been canceled as the item is damaged. The team was checking your order before delivery and it has appeared that the only item left is damaged and can not be delivered.<br><br>We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.<br>The refund of the amount you paid online of AED 428 has been processed on (25/10/2022) to your original payment method within 7 - 14 working days based on your bank’s processing time.</div>
<div dir="ltr">We are sorry to inform you that we can not give any compensation for this.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5050878