Subject: Ticket Assigned - 163650306 - Item Query
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 17:05:59 +0000

Hi Aws Adra,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  163650306 - Item Query Aysha  Kappil                    Hello           08:57 PM, 25th Oct                     Aysha  Kappil                             08:57 PM, 25th Oct                     Aysha  Kappil                    Is it possible to increase the height of the table           08:58 PM, 25th Oct                   Aws                   Hi Aysha . Thank you for choosing HomeBox. My name is Aws.           08:59 PM, 25th Oct                   Aws                   We apologize to you for this but the hight of this table can not be adjusted or increased           08:59 PM, 25th Oct                     Aysha  Kappil                    May i know the height in cm           09:00 PM, 25th Oct                     Aysha  Kappil                    ?           09:00 PM, 25th Oct                   Aws                   We apologize to you for this but we do not have this information at this time           09:00 PM, 25th Oct                     Aysha  Kappil                    Okay…thank you           09:01 PM, 25th Oct                   Aws                   Kindly share your email address with us and we will forward your query to the concerned team           09:01 PM, 25th Oct                     Aysha  Kappil                    [email-masked]           09:01 PM, 25th Oct                   Aws                   Thank you           09:01 PM, 25th Oct                   Aws                   We will get back to you soon with the request information on your email           09:02 PM, 25th Oct                   Aws                   Is there anything else I can assist you with today?           09:02 PM, 25th Oct                     Aysha  Kappil                    Return option is there?           09:02 PM, 25th Oct                   Aws                   You can return household item purchased online through the below channels:  1: You can book the return online within 30 days. You can log into your account and go to Order History. Click on """"Order number"""". From that page, you can see an option to return an item. Just click on the box and follow the instructions. or you can share order ID and spacific item ID so we can place a return request on your behalf.  2: You can also drop off your return to any Homebox store across the UAE within 14 days: Wrap your returns in their original packaging and bring the invoice to any Homebox store in the UAE.  We would like to inform you that after placing a return request  it will take 3-5 business days to collect and 2 - 3 business days to reach our warehouse and  take 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           09:03 PM, 25th Oct                     Aysha  Kappil                    Ok           09:03 PM, 25th Oct                   Aws                   Is there anything else I can assist you with today?           09:04 PM, 25th Oct                   Aws                   Thank you for waiting, Aysha             09:04 PM, 25th Oct                   Aws                   Please feel free to come back and chat with us if you have any queries in the future. My name is Aws and have a wonderful day!           09:05 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5051868