Subject: New Reply Received - 9590802050 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 07:34:13 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9590802050 - Return  Ticket comment <div dir="auto">Thank you for your assistance. I will visit ur shop today or tomorrow to return the product and take a new one. <div dir="auto"><br></div>
<div dir="auto">BR,</div>
<div dir="auto">Fathima</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Oct 21, 2022, 01:03 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Fathima,<br><br>
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<div dir="ltr">Thank you for writing back to us,</div>
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<div dir="ltr">We apologize to you but we do not have the option to offer an exchange, We will accept a return of your item only.</div>
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<div dir="ltr">If you want to visit the store to purchase a new set, you can also return the set you have at the same time to the nearest HomeBox store.</div>
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<div dir="ltr">1. Wrap your products (except anything you’ve ordered by Scheduled delivery) in their original packaging and bring them along with the invoice to any Home Box store in the UAE.<br>2. Hand over your return - an authorized staff member will take your package.<br>3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal or Tabby you can ask for a PayPal or Tabby refund or a Credit Note.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023343