Subject: New Reply Received - 9589865104 - Late Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 13:18:32 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9589865104  - Late Delivery   Ticket comment <div dir="ltr"></div>
<div dir="ltr">I ordered all these items from IKEA yesterday and it’s already delivered !  Same address , same phone number and no problems! </div>
<div dir="ltr">And they even sent me photos of delivery! </div>
<div dir="ltr">That’s service! </div>
<div dir="ltr">I am extremely disappointed with Home Box ! </div>
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<div>On 19 Oct 2022, at 05:49, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Karina,<br><br>We sincerely apologize to you for the inconvenience caused,</div>
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<div dir="ltr">We would like to inform you that the courier team has done 3 attempts to deliver your order 9589865104 on (13, 14, and 16 October) but unfortunately all attempts failed.</div>
<div dir="ltr">In this case, the courier team will return the order to our warehouse to cancel it.</div>
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<div dir="ltr">We have initiated a refund for this order sum of AED 926.00 on 17/10/2022. It would take around 7-14 days to reflect in your account.</div>
<div dir="ltr">Refund will show as "Landmark Retail" on your bank statement.<br><br>Please be assured that they are going to make sure that this will not happen again in the future as we always want the best service and experience for our customers.<br><br>Again, Please accept our apology for this.<br>We look forward to serving you better in the future.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Homebox Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5001420