Subject: New Reply Received - 9590756964 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 09:52:34 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9590756964 - Return  Ticket comment <div>Hello! The incomplete lamp set has been returned and collected by your team. Kindly process my money refund request to my shukran so I can shop instore now for that available lamp set. Thankyou. <br>
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<div>On 20 Oct 2022, at 3:23 AM, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Azka,<br>
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Thank you for reaching out to us,<br>
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We sincerely apologize for the inconvenience caused.<br>
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We feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy and we can not send the missing piece, but we will accept the return of the incomplete set.<br>
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We would like to inform you that a return request has been raised for (Diego 2-Piece Premium Metal Table Lamp Set - 28x62 cms) on 19/10/2022 and the courier team will contact you in 3-5 days to collect the damaged item.<br>
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If the item was not collected in the mentioned time frame, please contact us again and we will be happy to assist you further.<br>
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You can track your return on <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer">
LMG tracking</a> using the tracking ID (RP101922002494).<br>
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Again, Please accept our apology for this.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5022036