Subject: New Reply Received - 9590802050 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 09:40:23 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9590802050 - Return  Ticket comment <div dir="auto">Thank you for your assistance. <div dir="auto">i dont want to get refund, wanna take same product but different material like Porcelain item from ur store. </div>
<div dir="auto"><br></div>
<div dir="auto">pls advise.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 19, 2022, 21:48 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Fathima,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us,<br><br>We apologize for the inconvenience caused.<br><br>We feel very sorry that in this instance we could not meet your expectations. At this time we do not have the option to offer an exchange, but we will accept a return of your item.<br><br>Below you will find the process for initiating the return.<br><br>1- You can contact our customer support team on 800-4663269 to book a return and to be notified of the refund amount based on our return policy.<br><br>2- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>3- You can now drop off your return to any Homebox store across UAE.<br>Here’s what you need to do.<br><br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Homebox store in UAE.<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund on your card.<br><br>Feel free to contact us for any further assistance.</div>
<div dir="ltr">
<br>Your friends,<br>The Support Team.</div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023343