Subject: New Reply Received - 9589942446 - Wrong FF delivered
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 05:30:42 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9589942446 - Wrong FF delivered   Ticket comment <div dir="auto">
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<div dir="auto">Dear Home box Team,<div dir="auto"><br></div>
<div dir="auto">I did informed the delivery guy also that the color is different and showed him the picture also. If, that was the case he should have informed me there and then. I would have asked him to take it back.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 19, 2022, 07:01 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Shivangi,<br><br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused,</div>
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<div dir="ltr">We would like to inform you that furniture items can only be returned before they are assembled. When our team arrives to deliver and install the items, you may inform them to return the item. Once they are assembled in your house then they cannot be returned. <br>We do, however, provide warranty and maintenance services on all furniture items. </div>
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<div dir="ltr">We request you please share with us an image of the item showing the issue so that we can investigate further and assist you accordingly with this.<br><br>
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<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044002721404'>IMG_20221018_160401.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044002721405'>IMG_20221018_160356.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5019145