Subject: New Reply Received - 9589797536 - Damaged HH return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 08:09:14 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9589797536 - Damaged HH return  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Hi dear,</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
What about the money??if can I use it to order same one again.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Thanks,<span><br>
Maya</span>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, October 13, 2022 4:44:34 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4995781] - 9589797536 - Damaged HH return
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<div dir="ltr">Hi Maya,<br>
<br>
Thank you for reaching out to us,<br>
<br>
We sincerely apologize for the inconvenience caused.<br>
<br>
We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy, but we will accept the return of the damaged item
 received.<br>
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We would like to inform you that a return request has been raised for (Delta Blackout Roller Blind - 90x210 cms) on 13/10/2022 and the courier team will contact you in 3-5 days to collect the damaged item.</div>
<div dir="ltr">If the item was not collected in the mentioned time frame, please contact us again and we will be happy to assist you further.</div>
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<div dir="ltr">You can track your return on ​<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer">LMG tracking</a> using the tracking ID (RP101322001040).</div>
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<div dir="ltr">Again, Please accept our apology for this.</div>
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<div dir="ltr">​We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
<br>
Your Friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4995781