Subject: Re: Call Center Release - Ashley Kelly
From: Pravesh Singh <[email-masked]>
To: Linda Townsend <[email-masked]>
Cc: release <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Fri, 17 Feb 2023 08:23:18 -0700 (MST)

Hello Linda, 

Thank you for clarifying this. We have advised the team to always collect the payment by clickin on the "retail" option. Thank you! 

Best regards, 
Pravesh Singh 

From: "Linda Townsend" <[email-masked]> 
To: "release" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, 17 February, 2023 20:12:05 
Subject: Re: Call Center Release - Ashley Kelly 

Hello, 

The reason this is marked completed is because of the way retailed the payment. If you click on the appointment and from there select retail to process payment, it will turn the appointment blue as completed. You must select the retail tab at the top of the screen to process payment to prevent this from happening. 

Thank you, 

Linda 

On Feb 17 , 2023, at 9:32 AM, Ashley Kelly < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	Release Wellness - Call Center Contact Form 

	Customer's Name 	Ashley Kelly 
Customer's Phone Number 	[ callto:(508) 566-6727 | (508) 566-6727 ] 
Customers E-Mail Address 	[ mailto:[email-masked] | [email-masked] ] 
Message 	Hello Team, 

I have booked 60 min CBD for the customer Ashley Kelly for later today at 2PM. 

However, the booking is showing "completed" in Mind and Body. This was a mind-body error. 

Please review and treat this accordingly. Thanks 
Date of Appointment 	02-17-2023 
Time of Appointment 	02:00 PM 
Agent's Name 	Shiela Ann Moreno