Subject: Re: Call Center Release - Lauren Underwood
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: Hannah Salut <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 23 Jan 2023 13:14:07 -0700 (MST)

Hi Krystyjana, 

Thank you for the feedback. 

I will speak to AJ about this. 

Regards, 
Pritish 

From: "Release Concierge" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Hannah Salut" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Sent: Tuesday, January 24, 2023 1:37:41 AM 
Subject: Fwd: Call Center Release - Lauren Underwood 

Hi Team, 

This was a case where the payment could not be applied because the services were switched when booking. 

Please follow up with AJ to make sure this is understood going forward. 

Thank you very much! 
Krystyjana 

---------- Forwarded message --------- 
From: Lauren Underwood < [ mailto:[email-masked] | [email-masked] ] > 
Date: Mon, Jan 23, 2023 at 9:53 AM 
Subject: Call Center Release - Lauren Underwood 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

	

	
		Release Wellness - Call Center Contact Form 

	
		Customer's Name 	Lauren Underwood 
Customer's Phone Number 	(978) 766-2468 
Customers E-Mail Address 	[ mailto:[email-masked] | [email-masked] ] 
Message 	Payment not being accepted - Booked 2x Mini day for Lauren Underwood and Loren McLean, prepaid with CC by Lauren Underwood. Here with Loren McLean. 
2:30 - Massage (Loren McLean) 
2:30 - Facial (Lauren Underwood) 
9 - 1 Bliss 
Shared payment screenshot in Teams 
Date of Appointment 	02-25-2023 
Time of Appointment 	02:30 PM 
Agent's Name 	AJ