Subject: Fwd: Call Center Release - Lauren Underwood
From: Release Concierge <[email-masked]>
To: Pritish <[email-masked]>, Hannah Salut <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 23 Jan 2023 15:07:41 -0500

Hi Team,

This was a case where the payment could not be applied because the services
were switched when booking.

Please follow up with AJ to make sure this is understood going forward.

Thank you very much!
Krystyjana

---------- Forwarded message ---------
From: Lauren Underwood <[email-masked]>
Date: Mon, Jan 23, 2023 at 9:53 AM
Subject: Call Center Release - Lauren Underwood
To: <[email-masked]>

  Release Wellness - Call Center Contact Form

Customer's Name Lauren Underwood
Customer's Phone Number (978) 766-2468
Customers E-Mail Address [email-masked]
Message Payment not being accepted - Booked 2x Mini day for Lauren
Underwood and Loren McLean, prepaid with CC by Lauren Underwood. Here with
Loren McLean.
2:30 - Massage (Loren McLean)
2:30 - Facial (Lauren Underwood)
9 - 1 Bliss
Shared payment screenshot in Teams
Date of Appointment 02-25-2023
Time of Appointment 02:30 PM
Agent's Name
AJ