Subject: Fwd: It looks like Lauren McDermott should have been cancelled
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, "Pravesh Singh (LSM)" <[email-masked]>, Hannah Salut <[email-masked]>
Date: Mon, 23 Jan 2023 02:58:51 +0000

Hi guys,

Was this email ever replied to? I ask bcs I don’t see any.

If not, why not?

@Pritish: please look into this urgently as soon as you are in and reply to the client if not done already.

Thanks
Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Release Concierge <[email-masked]>
Date: 21 January 2023 at 22:35:07 GMT+5:30
To: Hannah Salut <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, [email-masked], release <[email-masked]>
Cc: Kris Waldman <[email-masked]>
Subject: It looks like Lauren McDermott should have been cancelled

Thank you, Hannah.

Lauren said she called on Thursday, 1/19 at about 5:40pm (after PS left a confirmation vm for her). She left a message that she wanted to reschedule her 1/21 appointment but would be unavailable after 6pm that night to do so. A man (whose name she couldn't hear) returned the call and left a vm around 6:15pm and said he was calling to reschedule. (She thought it was odd that he called at the time that she said she'd be unavailable.)

Is this accurate according to your records?

If so, it should have been cancelled.

Please let me know as soon as possible what you find out.

Best,
Kris

On Sat, Jan 21, 2023 at 10:58 AM Lauren McDermott <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

Release Wellness - Call Center Contact Form

Customer's Name Lauren McDermott
Customer's Phone Number (508) 826-9920
Customers E-Mail Address        [email-masked]<mailto:[email-masked]>
Message Hi,

Lauren McDermott called about her massage appointment today. As per her, she called last Thursday to reschedule her appointment and someone left a VM to confirm. Can someone please get back to her asap? Thank you so much!
Date of Appointment     01-21-2023
Agent's Name
Hannah