Subject: It looks like Lauren McDermott should have been cancelled
From: Release Concierge <[email-masked]>
To: Hannah Salut <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, [email-masked], release <[email-masked]>
Cc: Kris Waldman <[email-masked]>
Date: Sat, 21 Jan 2023 12:04:25 -0500

Thank you, Hannah.

Lauren said she called on Thursday, 1/19 at about 5:40pm (after PS left a
confirmation vm for her). She left a message that she wanted to reschedule
her 1/21 appointment but would be unavailable after 6pm that night to do
so. A man (whose name she couldn't hear) returned the call and left a vm
around 6:15pm and said he was calling to reschedule. (She thought it was
odd that he called at the time that she said she'd be unavailable.)

Is this accurate according to your records?

If so, it *should have been cancelled. *

*Please let me know as soon as possible what you find out.*

Best,
Kris

On Sat, Jan 21, 2023 at 10:58 AM Lauren McDermott <[email-masked]>
wrote:

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>   Release Wellness - Call Center Contact Form
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> Customer's Name Lauren McDermott
> Customer's Phone Number (508) 826-9920
> Customers E-Mail Address [email-masked]
> Message Hi,
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> Lauren McDermott called about her massage appointment today. As per her,
> she called last Thursday to reschedule her appointment and someone left a
> VM to confirm. Can someone please get back to her asap? Thank you so much!
> Date of Appointment 01-21-2023
> Agent's Name
> Hannah
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