Subject: Ticket Assigned - Conversation with adnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 11:00:50 +0000

Hi Sara Alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adnan adnan                    Customer:  Pick up how many days Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Adnan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:52 PM, 29th Jan                   Maha                   Hi Adnan this is Maha .how can I help you ?           12:53 PM, 29th Jan                     adnan                    I am Returen my order but delivery not pick up           12:53 PM, 29th Jan                     adnan                    Almost 5 time i submit request           12:54 PM, 29th Jan                     adnan                    Order number is           12:54 PM, 29th Jan                     adnan                    6373820884           12:54 PM, 29th Jan                     adnan                    6373726950 6373712427           12:55 PM, 29th Jan                     adnan                    Three order i need change because size issue           12:56 PM, 29th Jan                   Maha                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:57 PM, 29th Jan                     adnan                    Agent ask me who submit request but who dont           12:59 PM, 29th Jan                   Maha                   Can you provide me with the return receipt number and the date of receiving the products from you?           12:59 PM, 29th Jan                     adnan                    Okay           01:00 PM, 29th Jan                     adnan                    Delivered date 15 dec           01:01 PM, 29th Jan                     adnan                    I submit request 16th dec but not claimed           01:02 PM, 29th Jan                   Maha                   Return receipt number please?           01:04 PM, 29th Jan                     adnan                    Receipt number mean ? Where he is           01:05 PM, 29th Jan                     adnan                    We received your return request for order 6373712427 Solid T-shirt with Crew Neck a... +1item(s). Our delivery partner will pick up your return in 2-5 days.           01:06 PM, 29th Jan                   Maha                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:06 PM, 29th Jan                   Maha                   Do you have any other inquiries?           01:06 PM, 29th Jan                     adnan                    This single message i have received but delivery not pick up           01:07 PM, 29th Jan                     adnan                    How much time required for this           01:07 PM, 29th Jan                   Maha                   We are working on serving you as soon as possible, dear customer, so please give us some time so that we can serve you to the fullest.           01:08 PM, 29th Jan                   Maha                   Do you have any other inquiries?           01:08 PM, 29th Jan                     adnan                    Solve this as soon as possible           01:09 PM, 29th Jan                   Maha                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:10 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3823407