Subject: Ticket Assigned - Conversation with nisreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 10:52:32 +0000

Hi Sara Alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nisreen nisreen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nisreen Bot:  Hi Nisreen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966505636861            02:44 PM, 06th Dec                     nisreen                    Ok           02:44 PM, 06th Dec                   Maha                   Hi this is Maha .how can I help you ?           02:44 PM, 06th Dec                     nisreen                    I orded Online about 15 days ago           02:45 PM, 06th Dec                     nisreen                    I have received one of the 2 items that I ordered           02:45 PM, 06th Dec                     nisreen                    And i want to cancel the 2nd item           02:45 PM, 06th Dec                     nisreen                    That I didn’t receive yet           02:46 PM, 06th Dec                   Maha                   Could you please share your order number so that I can assist you further?           02:46 PM, 06th Dec                     nisreen                    Ok           02:46 PM, 06th Dec                     nisreen                    6369483849           02:47 PM, 06th Dec                   Maha                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:47 PM, 06th Dec                     nisreen                    Ok           02:47 PM, 06th Dec                   Maha                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:50 PM, 06th Dec                     nisreen                    Okay how do I know if they will cancel the order and return the money           02:51 PM, 06th Dec                     nisreen                    I have been trying to contact customer service since last monday           02:52 PM, 06th Dec                     nisreen                    I sent email, instigram msg, etc…           02:52 PM, 06th Dec                     nisreen                    I need a solution           02:52 PM, 06th Dec                   Maha                   Your request has been submitted to the relevant team. Please give us some time so that we can serve you           02:53 PM, 06th Dec                     nisreen                    Okay no problem but when you will come back to me           02:53 PM, 06th Dec                     nisreen                    I need a time, date…           02:53 PM, 06th Dec                     nisreen                    Some time is not a time my dear….           02:54 PM, 06th Dec                   Maha                   We are working to serve you, dear customer, as soon as possible           02:54 PM, 06th Dec                   Maha                   It was my pleasure to help you           02:58 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3548984