Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Feb 2022 07:30:04 +0000

Hi Sara Alsharif,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div dir="auto"></div>Attached are my orders and the order number. I ordered 3 items which are all the same price. Out of the 3 items, i recieved 2 items which are the same. Also attached is the item that i did not receive.<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Wed, Feb 2, 2022, 10:24 AM Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Kevin,,</span></div>
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<span rel="tempredactor" style="font-size:14px">Thank you for reaching out us.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>​</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would also request you to provide us some snapshots of the wrong item you received.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We look forward to hearing from you.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> The Support Team</span></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043303098438'>Screenshot_20220202-102648_Centrepoint.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043303098439'>Screenshot_20220202-102736_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3840774