Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Fri, 31 Mar 2023 07:56:24 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Hi Team, Attention!!! Please do not contact the Fareye support team about the order mismatch; if the order status is showing as delivered in Fareye but has not been updated to the same status in Hybris, raise it only with the DXB team.

Mohammad Shababe Quamar

M

@manish.kumar @apoorv @nikhil.bishnoi FYI

Mohammad Shababe Quamar

N

Mohammad Shababe Quamar

@manish.kumar @apoorv @nikhil.bishnoi FYI

That is what we are doing.

Nikhil Bishnoi

M

Nikhil Bishnoi

That is what we are doing.

Can you check this ticket number - 5950392

Mohammad Shababe Quamar

N

Mohammad Shababe Quamar

Can you check this ticket number - 5950392

Checking on it

Nikhil Bishnoi

N

Mohammad Shababe Quamar

Can you check this ticket number - 5950392

Apologies for this. Will inform the agents for the same. We will try not to repeat this. However, we are also receiving too many queries regarding to the status update. Could you please look into it. The count of these complaints are very high so please assist ius in resolving this.

Nikhil Bishnoi

M

Nikhil Bishnoi

Apologies for this. Will inform the agents for the same. We will try not to repeat this. However, we are also receiving too many queries regarding to the status update. Could you please look into it. The count of these complaints are very high so please assist ius in resolving this.

Hi @nikhil.bishnoi Not only one ticket raised by the agent, but multiple tickets I can see relating to the same issue, for example, just now one more agent raised Fareye's ticket (# 5955090).

Mohammad Shababe Quamar

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