Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 07:59:12 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi .. i returned two items from my order # 6804959003           11:47 AM, 23rd Feb                     User                    But i only received refund tor one item           11:48 AM, 23rd Feb                     User                    Please check the problem           11:48 AM, 23rd Feb                     User                    Thanks           11:48 AM, 23rd Feb                   Ziena                   Good Morning Rafia, Thank you for contacting Centrepoint, This is Ziena, How may I assist you today?           11:49 AM, 23rd Feb                     User                    Hi .. i returned two items from my order # 6804959003  But i only received refund tor one item           11:50 AM, 23rd Feb                   Ziena                   Thank you for allowing me the time to check. I appreciate your patience.           11:50 
 AM, 23rd Feb                     User                    Ok           11:50 AM, 23rd Feb                   Ziena                   As per the tracking the item was delivered to the warehouse on 21/2/23           11:51 AM, 23rd Feb                   Ziena                   It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           11:51 AM, 23rd Feb                   Ziena                   Once the refund is processed the amount you paid will be refunded back to your my credit           11:51 AM, 23rd Feb                     User                    I gave the two items together  to the pick up person           11:51 AM, 23rd Feb                   Ziena                   We kindly ask you to allow us 24 hours to receive the refund           11:52 AM, 23rd Feb                     User                    One item i received the refund for it .  The second item not .. even i sent them back at the same time        
    11:53 AM, 23rd Feb                   Ziena                   Please note that the refund process might takes different time to process           11:55 AM, 23rd Feb                     User                    Ok .. thank you           11:55 AM, 23rd Feb                   Ziena                   Is there anything else I can assist you with?           11:56 AM, 23rd Feb                   Ziena                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:58 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745625