Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 07:30:47 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I return my order           11:20 AM, 23rd Feb                   Ziena                   Good Morning Dear Customer, Thank you for contacting Centrepoint, This is Ziena, How may I assist you today?           11:20 AM, 23rd Feb                     User                    pickup guy picked the parcel but I didn’t received the credit yet           11:20 AM, 23rd Feb                   Ziena                   Could you please share your order number so that I can assist you further?           11:21 AM, 23rd Feb                     User                    Sure           11:21 AM, 23rd Feb                     User                    Hi! Your return request RP0219230007682 has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://shkrn.app.link/UWS43jESzxb Stay Happy!           11:21 AM, 23rd Feb                   Ziena                   We kindly ask you to share with us the order number which starts with 6 to assist you accordingly           11:22 AM, 23rd Feb                     User                    Ok           11:22 AM, 23rd Feb                     User                    6805565760           11:26 AM, 23rd Feb                   Ziena                   Thank you for sharing the order number. Please allow me a moment to check this for you.           11:26 AM, 23rd Feb                   Ziena                   Thank you Sadiya for allowing me the time to check. I appreciate your patience.           11:27 AM, 23rd Feb                   Ziena                   As per the tracking the item was collected on 20/2/23.           11:27 AM, 23rd Feb                   Ziena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           11:28 AM, 23rd Feb                   Ziena                   Once the refund is processed the amount you paid will be refunded back to your my credit           11:28 AM, 23rd Feb                     User                    Ok thanks           11:28 AM, 23rd Feb                   Ziena                   Kindly allow us the mentioned time frame till the refund is processed           11:29 AM, 23rd Feb                   Ziena                   Is there anything else I can assist you with?           11:29 AM, 23rd Feb                     User                    No  thanks           11:29 AM, 23rd Feb                   Ziena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           11:29 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745498