Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Wed, 8 Feb 2023 08:23:40 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Nikhil Bishnoi

Hi @malik.ismail @akshay.berry1 This cx is always coming on chat and spending lot of time and asking for voucher for some reason or another. Today as well he is on chat and asking for voucher for the delayed delivery. This is the chat link https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/332122/conversation/607040099761487

order is ready for pickup. Pls inform the team not request for unnecessary vouchers . 4 vouchers founded created for this customer

Malik Ismail

N

Malik Ismail

order is ready for pickup. Pls inform the team not request for unnecessary vouchers . 4 vouchers founded created for this customer

Noted. Will inform the team for the same.

Nikhil Bishnoi

A

5669356 - why assigned to DXB?

Akshay Berry

A

jira team asking to share credit note to check the issue from their end

Akshay Berry

N

Akshay Berry

jira team asking to share credit note to check the issue from their end

The agent was not aware of what is DCN that is why.

Nikhil Bishnoi

N

I have mentioned it to them

Nikhil Bishnoi

A

thanks, also inform agents to check with you guys before escalating

Akshay Berry

N

Akshay Berry

thanks, also inform agents to check with you guys before escalating

Sure Akshay.

Nikhil Bishnoi

N

Akshay Berry

jira team asking to share credit note to check the issue from their end

The image was shared in the Jira ticket.

Nikhil Bishnoi

A

Nikhil Bishnoi

The image was shared in the Jira ticket.

so mention the same to jira team

Akshay Berry

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