Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Fri, 13 Jan 2023 12:58:06 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

N

Akshay Berry

5424864 - this is KW issue, escalate to correct spoc

Done

Nikhil Bishnoi

M

hi team

Mahmoud Emad Elsayed

M

5464018
5497142
5582023

Mahmoud Emad Elsayed

M

any reasons closing these tickets instead of solving ?

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

any reasons closing these tickets instead of solving ?

I am resolving these tickets now. The agents have been warned strictly not to close the tickets and if such incidents will happen again, the relevant agents will be penalised.

Nikhil Bishnoi

M

how many times we have warned the agents

Mahmoud Emad Elsayed

M

can you circulate the same for all of the agents ?

Mahmoud Emad Elsayed

A

Hi Mahmoud

Apoorv Joshi

A

I just circulated this again for all the agents in all our groups

Apoorv Joshi

A

Will make sure they are not closing this

Apoorv Joshi

A

closing the cases*

Apoorv Joshi

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