Subject: Fwd: Quality Concerns MOM
From: Apoorv Joshi <[email-masked]>
To: Naif <[email-masked]>
Date: Tue, 10 Jan 2023 07:20:14 -0700 (MST)

Hi Naif, 

Kindly check below 

Regards, 
Apoorv 

From: "Nashwa Elshafey" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Harshita Parmar" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, January 3, 2023 2:05:51 PM 
Subject: Quality Concerns MOM 

Dear team, 

Further to our meeting today, Please find below the points discussed : 

Tickets that we discussed today: 

[ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5539242 ] 

5534230: Agent addressed the customer as a female , the chat flow was not proper. 

Please feel free to add more points if any. 

Thanks, 

Nashwa ElShafey 

Trainer – Customer Service 

+971 55 292 3275 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

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