Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 08:14:18 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Thank you for your prompt response. 

 

I had received messages from two courier personnel and shared my location with them.  

 
 
Unfortunately, they didn't turn up to collect the items at the promised time and hence it is still lying at my home. 

 
 
I made a complaint to the customer service centre by phone and awaiting someone to come and collect the items. 

 

Would appreciate if you could send a request for someone to come and collect the items without further delay. 

 

Thanks and best regards,  
 
Rayeezudeen  

 
 
Sent from Outlook for Android

 

 
  
 From: Max <[email-masked]> 
Sent: Wednesday, 30 November 2022, 2:02 pm 
To: [email-masked] <[email-masked]> 
Subject: Re: [#5282588] - Returns 

 
 
 Dear Customer, 
  
 Thank you for reaching out to us. 
  
 We sincerely apologize for the inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us, we have forwarded the images you have shared with our concerned team to ensure the same does not repeat.
 Also, we have created a return request for this item, our courier partner will be in touch with you within 3-5 working days to arrange the collection with you. 
  
 Once the courier has delivered the items to our warehouse, a refund for the same will be processed and you will receive an email notification for the same once the refund gets processed. 
  
 We hope this helps and have a great day! Stay Safe! 
  
 Thanks, 
 Max Support Team https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5487250