Subject: Ticket Assigned - Conversation with Arif Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 05:15:53 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arif Khan Arif Khan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi arif khan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6193427470 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 31/12/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:05 AM, 28th Dec                   Aya                   Dear Arif, I am Aya, thank you for contacting us. how may I help you today.           09:06 AM, 28th Dec                     Arif Khan                    Peace be upon you brother I ordered omax watch. It is said that it will be delivered on 31 Dec but I need it earlier           09:06 AM, 28th Dec                     Arif Khan                    As I have flight on 31 from Dammam           09:07 AM, 28th Dec                     Arif Khan                    I want my to collect on 29 December if possible           09:07 AM, 28th Dec                   Aya                   After checking your order 6193427470 we can see the expected date for your order to be ready for collection is 31/12/2022 however please note that our team is doing the best to arrange the preparation for your order ASAP           09:09 AM, 28th Dec                     Arif Khan                    Please I need it earlier           09:09 AM, 28th Dec                     Arif Khan                    Because I have to leave           09:10 AM, 28th Dec                     Arif Khan                    I can collect it from any shop available in Riyadh           09:10 AM, 28th Dec                   Aya                   We understand the situation and rest assured we will do the best to make the order ready the soonest           09:11 AM, 28th Dec                   Aya                   You can only collect it from the selected store while placing the order           09:11 AM, 28th Dec                   Aya                   Is there anything else may I assist you?           09:12 AM, 28th Dec                     Arif Khan                    What if I don't receive in time my money will be credited to my account.           09:12 AM, 28th Dec                     Arif Khan                    If I cancel order before leaving           09:13 AM, 28th Dec                   Aya                   if you didn't receive the order within 14 days from the day you have been notified that your order us ready for pickup it will get cancelled automatically and the refund will be done within 7-14 days           09:13 AM, 28th Dec                   Aya                   Is there anything else may I assist you?           09:14 AM, 28th Dec                     Arif Khan                    Ok thanks           09:14 AM, 28th Dec                   Aya                   It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day.           09:15 AM, 28th Dec                     Arif Khan                    But please try to deliver soon           09:15 AM, 28th Dec                     Arif Khan                    Thank you           09:15 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514068