Subject: Ticket Assigned - RE: Unable to cancel order 6183259938 - INC1512452
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 11:01:04 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Unable to cancel order 6183259938 - INC1512452  Hi @Sankar Thulasimani<mailto:[email-masked]>/@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Order#6183259938,Item#164449565 removed from DO in GDMS and unloaded from trailer in WMS but CC team is not able to cancel the same. Please check

Thanks & Regards ,
Afaq Ahmad
Desk: +971 4 809 4235
Cell :  +971  50 734 2564
Email : [email-masked]<mailto:[email-masked]>

From: Harun Rashid <[email-masked]>
Sent: Wednesday, December 07, 2022 6:36 PM
To: Akshay Berry <[email-masked]>; Hcmadina Wh <[email-masked]>; Shaiju Sathyan (TCS) <[email-masked]>; LMG OMS <[email-masked]>; LMG WMS <[email-masked]>; Afaq Ahmad (TCS) <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; ccbackoffice <[email-masked]>; BS Cod Jeddah <[email-masked]>; Centrepoint <[email-masked]>; Yousuf Mohammed <[email-masked]>; Ankkur Gupta <[email-masked]>
Subject: RE: Incident Number INC1512452 is moved to Resolved

Hi @Akshay Berry<mailto:[email-masked]>
Already cancelled showing in GDMS but COD-MODE order no need to process customer refund.

Thanks & Regards,
Harun
JED-BS-GDMS-COD
Mob-0571180621
Ext-2113
[email-masked]<mailto:[email-masked]>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 6, 2022 11:51 PM
To: Harun Rashid <[email-masked]<mailto:[email-masked]>>; Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Shaiju Sathyan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Yousuf Mohammed <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC1512452 is moved to Resolved

Hi @Shaiju<mailto:[email-masked]>,

Item still not cancelled.

6183259938
164449565

@Afaq Ahmad (TCS)<mailto:[email-masked]> @Ahamed Fayaz (TCS)<mailto:[email-masked]> assist here asap.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Akshay Berry
Sent: Friday, December 2, 2022 1:56 PM
To: Harun Rashid <[email-masked]<mailto:[email-masked]>>; Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Shaiju Sathyan (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Yousuf Mohammed <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC1512452 is moved to Resolved

Hi @Shaiju<mailto:[email-masked]>,

Any update. We need to cancel the item as per customer request.

6183259938
164449565

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Harun Rashid <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 1, 2022 6:31 PM
To: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shaiju Sathyan (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Yousuf Mohammed <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC1512452 is moved to Resolved

Hi @Akshay Berry<mailto:[email-masked]>
Please check the below screen GDMS & WMS both already more time try to unload in WMS but below msg showing. Kindly advise with us will next process.

++@Shaiju Sathyan (TCS)<mailto:[email-masked]>-Kindly need to your intervene.

[Graphical user interface, text  Description automatically generated]

Thanks & Regards,
Harun
JED-BS-GDMS-COD
Mob-0571180621
Ext-2113
[email-masked]<mailto:[email-masked]>

From: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 30, 2022 3:29 PM
To: Harun Rashid <[email-masked]<mailto:[email-masked]>>
Subject: FW: Incident Number INC1512452 is moved to Resolved

Please do needful
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 30, 2022 3:23 PM
To: IT Service <[email-masked]<mailto:[email-masked]>>; Hcmadina Wh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC1512452 is moved to Resolved

Hi @Hcmadina Wh<mailto:[email-masked]>,

please unload the container BSJEM00226225 , from TRAILER BSTR01-205

6183259938-164449565

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 30, 2022 4:09 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC1512452 is moved to Resolved

Dear Akshay Berry,

The Incident Number INC1512452 has been resolved and will automatically close in 5 days.

Short description: Order cancellation issue in OMS

Resolution notes: Hello Team,

Issue :- Kindly we need to cancel the items below as it is not shipped from WH also confirmed that the item was canceled.
Cause: user unable to cancel for the mentioned order-item 6183259938-164449565,since item loaded in Trailer.
Solution :- unload the items from the trailer ,post that you will able to cancel the mentioned order-item.

Your feedback is very important to us and will help us to improve our ability to serve you.
We request you to participate in feedback survey email you receive for this request.
Thank you very much for your time and cooperation.

Best Regards,
Kalabhyrava H A
WMS Application Team
Note:
We kindly request to provide below details while logging any new request
1. Contact number to reach
2. Issue explained in detail with all data, error screen shot, user details, report name, path etc.
3. Filled predefined template and all approvals

Click here to view INC1512452<https://landmarkit.service-now.com/incident.do?sys_id=88e6892cdb2f19943d78d3bed3961940>

Your response is valuable to us. Please take a survey by clicking on below link.
Click here<https://landmarkit.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=2fab20f3db48674010af9e04db96197d%26sysparm_assessable_sysid=f42421acdbe3d99417700f2dd39619ee>

Thanks & Regards,

LMG IT Service Desk
•    Toll-free UAE– 800-191919 or (04)809-4222

•    Toll-free KSA– 800-7577555 or (011)279-3200

Online: https://landmarkit.service-now.com<https://landmarkit.service-now.com/>

Ref:MSG23629431_ifBjJv6nL9dlJ4wXHOS
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5466071