Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 08:25:39 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation mojahed alsalmi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mojahed alsalmi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:09 PM, 23rd Nov                     mojahed alsalmi                    سلام عليكم           09:11 PM, 23rd Nov                     mojahed alsalmi                    عندي طلب ارجاع لم يصلني المبلغ           09:11 PM, 23rd Nov                     mojahed alsalmi                             09:11 PM, 23rd Nov                     mojahed alsalmi                    .           09:23 PM, 23rd Nov                   Mohammed                   مرحباً ،شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك, معك محمد. يسرني مساعدتك؟           10:21 PM, 23rd Nov                   Mohammed                   لحظة من فضلك حتى يتم التحقق من البيانات            10:24 PM, 23rd Nov                   Mohammed                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.           10:24 PM, 23rd Nov                   Mohammed                   هل لديك اي إستفسار اخر           10:24 PM, 23rd Nov                   Mohammed                   كان من دواعي سروري مساعدتك. شكرا على التسوق معنا ونتمنا لك أوقات طيبه.           10:27 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5333606