Subject: Ticket Assigned - Conversation with mohammad yousef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 15:30:01 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad yousef mohammad yousef                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mohammad yousef, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mohammad yousef, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0554117794            07:06 PM, 23rd Nov                     mohammad yousef                    I have requested a return for an item and your courier picked it up. Now I get that my return was cancelled by me!           07:08 PM, 23rd Nov                     mohammad yousef                    How it that even possible? I already returned the item.. now I sent the item back and my money is not refunded           07:09 PM, 23rd Nov                     mohammad yousef                    This is the phone no. of the courier who picked it up           07:10 PM, 23rd Nov                     mohammad yousef                    0594083895           07:10 PM, 23rd Nov                   Abdulqader                   Hi mohammad , thank you for contacting us. This's kader We would be happy to help you.           07:13 PM, 23rd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:17 PM, 23rd Nov                     mohammad yousef                    No problem           07:17 PM, 23rd Nov                     mohammad yousef                    Please contact the courier and explain why he didn't return the item to store.. and who exactly marked the request as cancelled by me!           07:18 PM, 23rd Nov                   Abdulqader                   Please accept our full apologies for the inconvenience  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           07:22 PM, 23rd Nov                     mohammad yousef                    Thanks           07:23 PM, 23rd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:25 PM, 23rd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:29 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5332704