Subject: Ticket Assigned - Conversation with ahmed abukaram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 14:54:14 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed abukaram ahmed abukaram                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ahmed abukaram, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:27 PM, 23rd Nov                   Mais                   Hi Ahmed,Thank you for contacting us. My name is Mais,I will be happy to assist you.           06:30 PM, 23rd Nov                     ahmed abukaram                    السلام عليكم           06:30 PM, 23rd Nov                     ahmed abukaram                    Hi Mais           06:31 PM, 23rd Nov                     ahmed abukaram                    I have an order and i got message that the order has been canceled and refund initiated           06:31 PM, 23rd Nov                     ahmed abukaram                    Why the order has been canceled?           06:31 PM, 23rd Nov                     ahmed abukaram                             06:33 PM, 23rd Nov                   Mais                   بالنسبة للطلب 6183359973 تبين انه تمت محوالة التوصيل دون النجاح في الوصول اليك           06:33 PM, 23rd Nov                   Mais                   لذلك تم الارجاع ال مخازننا           06:33 PM, 23rd Nov                     ahmed abukaram                    لم تتم اي محاوله للوصول           06:33 PM, 23rd Nov                     ahmed abukaram                    شركه التوصيل كذابه           06:33 PM, 23rd Nov                   Mais                   وقد تم الارجاع المبلغSAR106.00  في تاريخ اليوم على ان ينعكس في حسابك خلال فترة من 7-14 يوم دوام فعلي           06:33 PM, 23rd Nov                     ahmed abukaram                    كذابين ما حاولوا التواصل معي غير يوم السبت الماضي وقلتلهم وصلوه للمكان اللي على الطلب وما وصلوه           06:34 PM, 23rd Nov                     ahmed abukaram                    بعد يوم السبت لم يتم التواصل معي نهائيا           06:35 PM, 23rd Nov                     ahmed abukaram                    لا على التليفون ولا الواتس           06:35 PM, 23rd Nov                     ahmed abukaram                    وعندي المحادثه على الواتس           06:35 PM, 23rd Nov                     ahmed abukaram                    وبرسلها لكم الان           06:35 PM, 23rd Nov                     ahmed abukaram                    انا عايز توصيل الطلب           06:36 PM, 23rd Nov                     ahmed abukaram                    اتصلت بيكم اكثر من مره واكدت انه لم يتم التواصل           06:38 PM, 23rd Nov                     ahmed abukaram                    هل انتم بالطريقه دي بترضوا عميلكم؟           06:39 PM, 23rd Nov                     ahmed abukaram                    انتو بدل ما تعاقبوا شركة التوصيل اللي بيكذبوا بتعاقبوا عميلكم!!!!           06:39 PM, 23rd Nov                   Mais                   بالطبع ليست التجربة المثالية التي نود ان تحظي بها           06:40 PM, 23rd Nov                   Mais                   مع العلم اننا سنعمل ما بوسعنا على تفادي هذه المشكلة في القريب القادم           06:40 PM, 23rd Nov                     ahmed abukaram                    ممكن توصليني بمدير في شركتكم           06:41 PM, 23rd Nov                   Mais                   يمكنك الاتصال على الرقم 8001111027           06:42 PM, 23rd Nov                   Mais                   هل هناك شيئ آخر لمساعدتك به؟           06:42 PM, 23rd Nov                   Mais                   كان من دواعي سروري مساعدتك لاتتردد في التواصل معنا عند وجود اي استفسار, نتمنى لك يوما جميلا!           06:44 PM, 23rd Nov                     ahmed abukaram                    انتي ليه ما بتردي؟           06:44 PM, 23rd Nov                   Mais                   يمكنك الاتصال على الرقم 8001111027           06:44 PM, 23rd Nov                     ahmed abukaram                    والله عيب عليكم           06:45 PM, 23rd Nov                     ahmed abukaram                    شركة كبيرة وما تعرف تحل مشكله لعميل هو ما له سبب فيها           06:46 PM, 23rd Nov                   Mais                   بالطبع ليست التجربة التي نود ان تحظى بها على ان نعمل عى رفع مستوى الخدمة لتصل الى توقعاتكم           06:52 PM, 23rd Nov                   Mais                   كان من دواعي سروري مساعدتك لاتتردد في التواصل معنا عند وجود اي استفسار, نتمنى لك يوما جميلا!           06:53 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5332438