Subject: Ticket Assigned - Conversation with مرحبا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 13:07:07 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مرحبا مرحبا                    Bot:  Hi, welcome to MaxFashion.   ?مرحبًا بك في ماكس فاشون Bot:  مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟ Customer:  ? موقع المتجر Bot:  تبحث عن متجر ماكس فاشون  بالقرب منك؟ فقط اضغط على الرابط أدناه ?واختر مدينتك.   www.maxfashion.com/sa/ar/storelocator استمتع بالتسوق! ?️ Bot:  قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا [Customer Feedback: غير راض للغاية] Bot:  هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ ? Customer:  نعم  Bot:  يرجى إدخال رقم الجوال المسجل Customer:  503239281            04:54 PM, 23rd Nov                   Mais                   مرحبا عميلنا العزيز, معك ميس, كيف يمكنني أن اساعدك اليوم؟           04:55 PM, 23rd Nov                     مرحبا                    Speak English?           04:56 PM, 23rd Nov                   Mais                   Hi dear customer,Thank you for contacting us. My name is Mais,I will be happy to assist you.           04:57 PM, 23rd Nov                     مرحبا                    Hey Mais           04:57 PM, 23rd Nov                     مرحبا                    I just did order last night from Max , however I mistakenly put Jazan city instead of my real city           04:58 PM, 23rd Nov                   Mais                   We can see that you are contacting us regarding order 6185067905           04:58 PM, 23rd Nov                   Mais                   unfortunately we are not able to change the store after placing the order           04:59 PM, 23rd Nov                     مرحبا                    Ok           04:59 PM, 23rd Nov                     مرحبا                    Solution?           04:59 PM, 23rd Nov                     مرحبا                    U can track now where is my order?           04:59 PM, 23rd Nov                     مرحبا                    Perhaps is not dispatched yet           05:00 PM, 23rd Nov                   Mais                   you have the option to send any one to collect the order on your behalf just to have his ID and screen shot for the email that will ask you to collect the order once it's ready for collection           05:00 PM, 23rd Nov                     مرحبا                    Just check it in the system           05:00 PM, 23rd Nov                     مرحبا                    I have no one in southern province           05:01 PM, 23rd Nov                   Mais                   please accept our sincere apologies for the inconvenience caused,           05:01 PM, 23rd Nov                     مرحبا                    Track it now           05:01 PM, 23rd Nov                   Mais                   the order is already in the shipping process to the store           05:02 PM, 23rd Nov                     مرحبا                    No apologies, just check the place of my order           05:02 PM, 23rd Nov                   Mais                   once this order is ready for pick up  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           05:02 PM, 23rd Nov                     مرحبا                    Which store?           05:02 PM, 23rd Nov                     مرحبا                    Give me a phone number to call istead of this weak conversation           05:03 PM, 23rd Nov                     مرحبا                    U should have a phone number           05:03 PM, 23rd Nov                   Mais                   You can reach out to us through this contact number 8001111629           05:04 PM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           05:04 PM, 23rd Nov                     مرحبا                    Gracias           05:04 PM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           05:05 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5331604