Subject: Ticket Assigned - Conversation with reema rizwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 12:30:51 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema rizwan reema rizwan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  reema rizwan Bot:  Hi reema rizwan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0550591768            04:16 PM, 23rd Nov                     reema rizwan                    Ok           04:17 PM, 23rd Nov                   Abdulqader                   Hi, reema  thank you for contacting us. This's kader We would be happy to help you.           04:19 PM, 23rd Nov                     reema rizwan                    I have returned an order its almost 25 days but still tjere is no refund. Payment was made through tabby have to pay 2nd installation even i have returned the product. Problem is that there is no refund from centrepoint till now           04:19 PM, 23rd Nov                     reema rizwan                    Order number is 6176212194           04:19 PM, 23rd Nov                     reema rizwan                    I have already complained several times but still no refund           04:20 PM, 23rd Nov                     reema rizwan                    If u can not process refund kindly give me credit in my account           04:20 PM, 23rd Nov                     reema rizwan                             04:21 PM, 23rd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:22 PM, 23rd Nov                     reema rizwan                    U there???           04:23 PM, 23rd Nov                   Abdulqader                   Thank you for patience.   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           04:24 PM, 23rd Nov                   Abdulqader                   please that we will contact you through your email once we get any updates           04:25 PM, 23rd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:25 PM, 23rd Nov                     reema rizwan                    This is the only inquiry i have and now i am tired to emil again amd again and still no responce           04:27 PM, 23rd Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           04:28 PM, 23rd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:28 PM, 23rd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5331309