Subject: Ticket Assigned - Conversation with noor ullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 12:28:39 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noor ullah noor ullah                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi noor ullah, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi noor ullah, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:17 PM, 23rd Nov                     noor ullah                    In the above order, one items received partially Only top received but the skirt was missing Send me the skirt or refund the money           04:17 PM, 23rd Nov                     noor ullah                             04:18 PM, 23rd Nov                     noor ullah                    Only this item was received           04:18 PM, 23rd Nov                     noor ullah                    Skirt was missing           04:18 PM, 23rd Nov                   Mais                   Hi Noor,Thank you for contacting us. My name is Mais,I will be happy to assist you.           04:19 PM, 23rd Nov                     noor ullah                             04:20 PM, 23rd Nov                     noor ullah                             04:20 PM, 23rd Nov                     noor ullah                    Item no. 2 was received partially           04:20 PM, 23rd Nov                     noor ullah                    Only I received the top           04:20 PM, 23rd Nov                     noor ullah                    Skirt was not available in the parcel           04:20 PM, 23rd Nov                   Mais                   Can you please share the exact item's name?           04:21 PM, 23rd Nov                     noor ullah                    Junior floral accented short sleeve top and skirt set           04:22 PM, 23rd Nov                     noor ullah                    Skirt was not there           04:22 PM, 23rd Nov                     noor ullah                             04:22 PM, 23rd Nov                   Mais                   we can see that a return request save been created for this item Juniors Floral Accented Short Sleeve Top and Skirt Set and it will be collected within 2-5 days from the coureir partner           04:22 PM, 23rd Nov                     noor ullah                    This was received           04:23 PM, 23rd Nov                   Mais                   please accept our sincere apologies for the inconvenience caused           04:23 PM, 23rd Nov                     noor ullah                    But plz contact me on my mobile no.           04:23 PM, 23rd Nov                     noor ullah                    My email is not working           04:23 PM, 23rd Nov                   Mais                   Please rest assured you will be contacted through your contact number,           04:25 PM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           04:25 PM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           04:28 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5331292