Subject: Ticket Assigned - Conversation with farrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 11:47:24 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrukh farrukh                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi farrukh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6182415261 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0535158801            03:32 PM, 23rd Nov                     farrukh                    Start Again           03:33 PM, 23rd Nov                   Abdulqader                   Hi farrukh, thank you for contacting us. This's kader We would be happy to help you.           03:35 PM, 23rd Nov                     farrukh                    Hi           03:37 PM, 23rd Nov                     farrukh                    6182415261           03:37 PM, 23rd Nov                     farrukh                    Refer my order number which i have ordered on 16 November but despite of several follow ups still not received           03:38 PM, 23rd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:38 PM, 23rd Nov                     farrukh                    When can i have my delivery in your Jubail branch, every time agents ask me to wait for 2 days           03:39 PM, 23rd Nov                     farrukh                    And i informed that our delivery partner did not pick up your parcel. Who will arrange the delivery pick up it is responsibility of Max.           03:40 PM, 23rd Nov                   Abdulqader                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.           03:41 PM, 23rd Nov                   Abdulqader                    Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.            03:41 PM, 23rd Nov                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 5327224           03:43 PM, 23rd Nov                   Abdulqader                   please that we will contact you through your email once we get any updates           03:43 PM, 23rd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           03:43 PM, 23rd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5330948