Subject: Ticket Assigned - Conversation with liaq ur rahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 09:45:30 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with liaq ur rahman liaq ur rahman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  liaq ur rahman Bot:  Hi liaq ur rahman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6183764926 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551999307            01:35 PM, 23rd Nov                     liaq ur rahman                    Ok           01:35 PM, 23rd Nov                   Mais                   Hi ,Thank you for contacting us. My name is Mais,I will be happy to assist you.           01:36 PM, 23rd Nov                     liaq ur rahman                    Hi..i have one order on click and collect           01:37 PM, 23rd Nov                     liaq ur rahman                    Waiting to be picked up           01:37 PM, 23rd Nov                     liaq ur rahman                    Order number is 6183764926           01:37 PM, 23rd Nov                   Mais                   As per our data the order 6183764926 is ready for pick up           01:37 PM, 23rd Nov                     liaq ur rahman                    Unfortunately i am on business trip           01:37 PM, 23rd Nov                   Mais                   You can visit the store to collect the order           01:37 PM, 23rd Nov                     liaq ur rahman                    And i will only come back on 30th of november           01:37 PM, 23rd Nov                   Mais                   The order will be available for  14 days in the store before it is canceled           01:38 PM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           01:38 PM, 23rd Nov                     liaq ur rahman                    So can you hold it at store till 30th or i need to request it to be send to al ula..           01:38 PM, 23rd Nov                     liaq ur rahman                    Can i request it to be sent it to al ula           01:38 PM, 23rd Nov                     liaq ur rahman                    Is it possible..? And in how many days i will get it at al ula store           01:39 PM, 23rd Nov                   Mais                   We are really sorry to inform you that we are not able to change the store or the method           01:41 PM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           01:41 PM, 23rd Nov                     liaq ur rahman                    Ok           01:41 PM, 23rd Nov                     liaq ur rahman                    So i can collect it in 14 days right           01:41 PM, 23rd Nov                     liaq ur rahman                    And it will remain at store for 14 days right           01:42 PM, 23rd Nov                     liaq ur rahman                    ?           01:42 PM, 23rd Nov                   Mais                   Yes Dear           01:42 PM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           01:42 PM, 23rd Nov                     liaq ur rahman                    Ok           01:42 PM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           01:45 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5329940