Subject: Ticket Assigned - Conversation with selcen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 09:44:13 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with selcen selcen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  selcen Bot:  Hi selcen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6182557020 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=48328180073     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  581623457            01:39 PM, 23rd Nov                   Mais                   Hi ,Thank you for contacting us. My name is Mais,I will be happy to assist you.           01:39 PM, 23rd Nov                   Mais                   Can you confirm that your correct contact number is: +966581623457 ?           01:40 PM, 23rd Nov                     selcen                    Hello           01:40 PM, 23rd Nov                     selcen                    Yes           01:40 PM, 23rd Nov                     selcen                    I have another number           01:40 PM, 23rd Nov                     selcen                    582048459           01:41 PM, 23rd Nov                   Mais                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           01:42 PM, 23rd Nov                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           01:42 PM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           01:42 PM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           01:43 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5329929