Subject: Ticket Assigned - Conversation with yara mohamed ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 09:09:14 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yara mohamed ali yara mohamed ali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  i bought in my bag items with 381 sar and the code win50 didnt work with me to get the offer Bot:  ✍️ Please enter your name Customer:  yara mohamed ali Bot:  Hi yara mohamed ali, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096650441            12:58 PM, 23rd Nov                     yara mohamed ali                    I want to know why the copoun didn't work with me where is the problem           12:59 PM, 23rd Nov                     yara mohamed ali                    I costs 381 SAR           12:59 PM, 23rd Nov                     yara mohamed ali                    ?????           01:00 PM, 23rd Nov                     yara mohamed ali                             01:00 PM, 23rd Nov                   elharith                   Hi Yara, Thank you for contacting us. How may I help you?           01:01 PM, 23rd Nov                   elharith                   Did you make sure that all the added items from Centrepoint           01:02 PM, 23rd Nov                   elharith                   ?           01:02 PM, 23rd Nov                   elharith                   Hi, I'm not getting a response from you. Are we still connected?           01:05 PM, 23rd Nov                   elharith                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:08 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5329617