Subject: Ticket Assigned - Conversation with safina
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 07:46:47 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safina safina                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  safina Bot:  Hi safina, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6184509193 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1121220012671     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0580577484            11:34 AM, 23rd Nov                   Mais                   Hi ,Thank you for contacting us. My name is Mais,I will be happy to assist you.           11:35 AM, 23rd Nov                     safina                    Hi Mais           11:35 AM, 23rd Nov                   Mais                   As per our data we can see that the order will be delivered today           11:35 AM, 23rd Nov                   Mais                   and the courier will contact you today at +966580577484           11:36 AM, 23rd Nov                     safina                    My order is supposed to be delivered tosay but I received message yesterdays that it will not be today           11:36 AM, 23rd Nov                   Mais                   Kindly make sure that your contact number is active  to avoid any delay           11:36 AM, 23rd Nov                     safina                    Reason: No response           11:37 AM, 23rd Nov                   Mais                   Would you kindly share with us the message you have received?           11:37 AM, 23rd Nov                     safina                    Hi, we missed you! We were unable to deliver your order 6184509193 on 2022-11-23 00:47:20, reason: Customer no response. We'll make another delivery attempt soon. Click to give feedback http://m.shk.do/05E-iwUU Stay Happy!           11:37 AM, 23rd Nov                     safina                    but the deliver contacted me one time and I send him the location           11:38 AM, 23rd Nov                     safina                    Since yesterday at 11:35 AM           11:38 AM, 23rd Nov                     safina                    He messaged me at 11:33 AM           11:39 AM, 23rd Nov                   Mais                   Would you kindly share your exact address and contact number ?           11:39 AM, 23rd Nov                     safina                    0580577484           11:39 AM, 23rd Nov                     safina                    البوابة 4، طريق الأمير تركي بن عبدالعزيز الأول, King Saud University, Riyadh 12371           11:40 AM, 23rd Nov                   Mais                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           11:44 AM, 23rd Nov                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           11:44 AM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           11:44 AM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           11:46 AM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5328921