Subject: Ticket Assigned - Conversation with aswini kumar
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 07:42:46 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aswini kumar aswini kumar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  aswini kumar Bot:  Hi aswini kumar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558422347            11:24 AM, 23rd Nov                   elharith                   Hi Aswini, Thank you for contacting us. How may I help you?           11:24 AM, 23rd Nov                     aswini kumar                    Hi           11:25 AM, 23rd Nov                     aswini kumar                    I want to return some of the items that I purchased from Max recently           11:25 AM, 23rd Nov                     aswini kumar                    I already raised a request through the app           11:25 AM, 23rd Nov                     aswini kumar                    But still haven't got a airway bill number           11:26 AM, 23rd Nov                   elharith                   Could you please share your order number so that I can assist you further?           11:28 AM, 23rd Nov                     aswini kumar                    One min           11:28 AM, 23rd Nov                     aswini kumar                    6182695099           11:29 AM, 23rd Nov                     aswini kumar                    I ordered three items           11:30 AM, 23rd Nov                     aswini kumar                    I want to return two items           11:30 AM, 23rd Nov                   elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:32 AM, 23rd Nov                     aswini kumar                    Ok           11:32 AM, 23rd Nov                   elharith                   Please provide me with the items name so I can create return request           11:32 AM, 23rd Nov                     aswini kumar                             11:33 AM, 23rd Nov                   elharith                   Please allow me a moment to check this for you.           11:35 AM, 23rd Nov                     aswini kumar                    Ok           11:35 AM, 23rd Nov                   elharith                   I can see that the return request has been created           11:36 AM, 23rd Nov                     aswini kumar                    I already make return request through the app yesterday           11:36 AM, 23rd Nov                   elharith                   the courier will take 3-5 days to collect the items from you           11:36 AM, 23rd Nov                     aswini kumar                    But haven't got the AWB number to return the items           11:36 AM, 23rd Nov                     aswini kumar                    Ok.....so I'll wait to hear back from the courier           11:36 AM, 23rd Nov                     aswini kumar                    Is the return request already in your system?           11:37 AM, 23rd Nov                   elharith                   Yes the return request  created and confirmed           11:38 AM, 23rd Nov                     aswini kumar                    Okay           11:38 AM, 23rd Nov                     aswini kumar                    Thank you           11:38 AM, 23rd Nov                     aswini kumar                    So I will wait for the courier?           11:38 AM, 23rd Nov                     aswini kumar                    I mean to hear back from them?           11:38 AM, 23rd Nov                   elharith                   Yes they will call you and collect the items           11:39 AM, 23rd Nov                   elharith                   Is there anything else I can assist you with today?           11:40 AM, 23rd Nov                     aswini kumar                    No thank you           11:41 AM, 23rd Nov                   elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:42 AM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5328892