Subject: Ticket Assigned - Conversation with lubna
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 07:16:32 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lubna lubna                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi lubna, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6184890422 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:07 AM, 23rd Nov                     lubna                    I want to cancel my order 6184890422           11:09 AM, 23rd Nov                   Mais                   Hi ,Thank you for contacting us. My name is Mais,I will be happy to assist you.           11:12 AM, 23rd Nov                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:12 AM, 23rd Nov                   Mais                    We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:12 AM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           11:12 AM, 23rd Nov                     lubna                    K thanks           11:14 AM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           11:16 AM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5328667