Subject: Ticket Assigned - Conversation with rema
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 06:19:02 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rema rema                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  rema Bot:  Hi rema, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6184257695 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0590400477            10:09 AM, 23rd Nov                   Mais                   Hi ,Thank you for contacting us. My name is Mais,I will be happy to assist you.           10:10 AM, 23rd Nov                   Mais                   Can you confirm that your correct contact number is: +966590400477           10:11 AM, 23rd Nov                     rema                    Hello, my order should arrive yesterday and I went to the pickup point           10:11 AM, 23rd Nov                     rema                    But nothing was there           10:11 AM, 23rd Nov                     rema                    If you can’t deliver it max by today, please cancel my order and refund           10:12 AM, 23rd Nov                   Mais                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           10:13 AM, 23rd Nov                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           10:13 AM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           10:13 AM, 23rd Nov                     rema                    Cancel my order please           10:13 AM, 23rd Nov                   Mais                   We are really sorry to hear that           10:15 AM, 23rd Nov                   Mais                   We are not able to cancel the order from  our side now           10:15 AM, 23rd Nov                   Mais                   Knowing that the order will be automatically canceled after 7 days if you did not receive it           10:16 AM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           10:16 AM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           10:18 AM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5328373