Subject: Ticket Assigned - Conversation with naseer haider
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 05:43:27 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naseer haider naseer haider                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi naseer haider, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6184019156 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:10 AM, 23rd Nov                   badri                   Hi Naseer, Thank you for contacting us. My name is badri , I will be happy to assist you.           09:12 AM, 23rd Nov                     naseer haider                    Ho dear           09:16 AM, 23rd Nov                     naseer haider                    Hope you are doing great           09:16 AM, 23rd Nov                     naseer haider                    I am having an order pending which I had ordered through click and collect           09:17 AM, 23rd Nov                     naseer haider                    Said order was showing to be delivered on 22 nd but no mad or confirmation yet received to collect the item           09:17 AM, 23rd Nov                     naseer haider                    Actually I am leaving for my annual leave tomorrow so just wanted to get it before i leave           09:18 AM, 23rd Nov                     naseer haider                    Can you please helyme to know the status           09:18 AM, 23rd Nov                     naseer haider                    R u there           09:21 AM, 23rd Nov                   badri                   We can see that you are contacting us for the Order ID  .6184019156           09:23 AM, 23rd Nov                     naseer haider                    Yes exactly           09:24 AM, 23rd Nov                   badri                   It will just take a moment to go through the details – Can you allow me for that ?           09:28 AM, 23rd Nov                     naseer haider                    Okey pls           09:29 AM, 23rd Nov                   Mais                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           09:37 AM, 23rd Nov                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           09:37 AM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           09:37 AM, 23rd Nov                     naseer haider                    Dear no clue you provided           09:38 AM, 23rd Nov                     naseer haider                    What is the status of my order now           09:39 AM, 23rd Nov                   Mais                   We are really sorry for thr delay           09:40 AM, 23rd Nov                   Mais                   We will do our best to make the order received really soon           09:40 AM, 23rd Nov                   Mais                   Kindly allow us some time to do thebneedful and get the issue solved           09:40 AM, 23rd Nov                     naseer haider                    That's okay buy what about the current status I just wanna know           09:41 AM, 23rd Nov                     naseer haider                    I believe you also are not able to know the status isn't it           09:41 AM, 23rd Nov                     naseer haider                    So whom to contact pls tell me           09:41 AM, 23rd Nov                   Mais                   The order now is being prepared in the store           09:42 AM, 23rd Nov                     naseer haider                    I'm going on leave tomorrow then who will collect the other           09:42 AM, 23rd Nov                   Mais                   We will contact you via email within 24 hours to inform you about all the updates           09:42 AM, 23rd Nov                     naseer haider                    Okey thanks           09:42 AM, 23rd Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           09:43 AM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5328231