Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Wed, 16 Nov 2022 18:19:28 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @jessie.caparas @mohmoud.elsayed

We are still facing issue in getting codes for Hybris, it has already been escalated via zimbra to LInu/Sreejith however not gettin any udate.

We request you to please assist us to get it fixed.

Subject line: Hybris codes are not coming

Manish Kumar

J

Manish Kumar

Hi @jessie.caparas @mohmoud.elsayed

We are still facing issue in getting codes for Hybris, it has already been escalated via zimbra to LInu/Sreejith however not gettin any udate.

We request you to please assist us to get it fixed.

Subject line: Hybris codes are not coming

checking

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

checking

@jessie.caparas Night agents are waiting for code to log in. and day agent are about to log out.

Could you please make it faster, thanks.

Manish Kumar

J

can u try this

Jessie Kathleen Go Caparas

J

Subject: Re: Hybris codes are not coming
Hi @Jessie,

Please try the below steps and let us know if you still face issue. If so, we can get into a call.

1. Clear the cookies from the browser. Link below. Paste the below link into your browser.

chrome://settings/cookies?search=cooki

Enable clear cookie and can you restart you entire browser and try once again.

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

Subject: Re: Hybris codes are not coming
Hi @Jessie,

Please try the below steps and let us know if you still face issue. If so, we can get into a call.

1. Clear the cookies from the browser. Link below. Paste the below link into your browser.

chrome://settings/cookies?search=cooki

Enable clear cookie and can you restart you entire browser and try once again.

Already tried this, trying it again.

Manish Kumar

J

okay checking with tech again

Jessie Kathleen Go Caparas

J

team still not working?>

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

team still not working?>

few agents are working

Manish Kumar

J

Manish Kumar

few agents are working

how manyn agents are having this issue

Jessie Kathleen Go Caparas

J

did they disable cookies and rebooted the browser?

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

how manyn agents are having this issue

2 agents are still facing issues from night shift.

Manish Kumar

M

Jessie Kathleen Go Caparas

did they disable cookies and rebooted the browser?

they tried it.

Manish Kumar

M

Actually sometimes we are getting codes but after 10 to 15 mins and it says invalid/expired

Manish Kumar

J

Manish i asked tech to connect with you

Jessie Kathleen Go Caparas

J

his name is Pratheesh Gopi

Jessie Kathleen Go Caparas

J

he is on skype now

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

he is on skype now

ok let me try loggin in skype.

Manish Kumar

M

Jessie Kathleen Go Caparas

he is on skype now

Please ask him to connect on Apoorv's Skype

Manish Kumar

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