Subject: Ticket Assigned - Conversation with jawad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Oct 2022 13:20:51 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jawad jawad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jawad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6174679848 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0571527714            05:14 PM, 16th Oct                   Mais                   Hi Jawad,Thank you for contacting us. My name is Mais,I will be happy to assist you.           05:14 PM, 16th Oct                     jawad                    Hello           05:14 PM, 16th Oct                     jawad                    I have a question           05:14 PM, 16th Oct                     jawad                    I am going back to Riyadh from Albatin           05:15 PM, 16th Oct                     jawad                    Can you tell me i can collect my order or not?           05:16 PM, 16th Oct                     jawad                    6174679859 is my order number           05:16 PM, 16th Oct                   Mais                   We can see that you are contacting us regarding your order 6174679859           05:16 PM, 16th Oct                     jawad                    Yes           05:17 PM, 16th Oct                     jawad                    In 10 minutes i will cross my pickup location going back to Riyadh           05:17 PM, 16th Oct                   Mais                   Please note that the expected date to be ready for collection is 20/10/2022 however please note that our team will do the best to prepare the order ASAP           05:17 PM, 16th Oct                   Mais                   Is there anything else I can assist you with?           05:17 PM, 16th Oct                     jawad                    Thank you so mich can i visit pickup location now?           05:18 PM, 16th Oct                     jawad                    If i can get it now? If it is ready other wise i have to cancel it           05:18 PM, 16th Oct                   Mais                   no please wait to receive a confirmation email SMS to collect the order           05:18 PM, 16th Oct                   Mais                   Is there anything else I can assist you with?           05:19 PM, 16th Oct                     jawad                    So how i will collect it from Albatin because i am not coming back to Albatin           05:19 PM, 16th Oct                     jawad                    I came here for some work           05:19 PM, 16th Oct                     jawad                    Thank you for your assistance           05:20 PM, 16th Oct                   Mais                   it will wait for the collection for 14 days if you didn't collect it it will get canceled successfully           05:20 PM, 16th Oct                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           05:20 PM, 16th Oct                     jawad                    Thank you so much           05:20 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5010154